Job Description
Job DescriptionCustomer Service Manager
Long Island, NY | Full-Time | In-Office
Lead & Inspire with Honesty, Hustle & Heart
Varsity Home Services, a trusted Long Island home service company for over 60 years, is seeking a motivated Customer Service Manager to lead our award-winning Customer Care Team. This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment and delivers service that goes above and beyond.
About Varsity Home Services
Our mission is simple: deliver all-star quality plumbing, heating, and air conditioning services with honesty, hustle, and heart—earning lifelong fans along the way. We’re a family-run, award-winning business built on three generations of quality, integrity, and customer satisfaction.
At Varsity, you’ll enjoy:
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Supportive, family-inspired team culture
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Clear opportunities for training and career growth
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A chance to make a real impact in a company that values your leadership
Your Role & Responsibilities
As the leader of our Customer Care Team, you’ll ensure every customer interaction reflects our brand values:
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Lead, coach, and develop a team of Customer Service Representatives
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Oversee daily operations and administrative tasks for the department
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Manage customer communications via phone, email, and other channels
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Resolve customer concerns with empathy and effective solutions
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Convert inquiries into scheduled service appointments
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Ensure accuracy in customer records, reporting, and KPIs
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Collaborate with Operations, Sales, and other departments to improve the customer journey
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Drive team training, goal-setting, and performance initiatives
What You Bring to the Team
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Proven experience in customer service management or dispatch (industry experience a plus!)
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Positive, can-do attitude with a passion for helping others
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Strong verbal and written communication skills
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Exceptional organizational and problem-solving abilities
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Motivated by coaching, developing, and inspiring a team
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Comfortable thriving in a fast-paced, goal-driven environment
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Team-player mentality with integrity and professionalism
Perks & Benefits
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Competitive pay
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Paid Time Off – vacation, sick days & holidays
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Health insurance
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401(k) with company match
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State-of-the-art call center
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First-class training & professional development
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Employee referral bonuses
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Friends & Family program
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Company outings and a supportive, family-like team culture
Join Our Winning Team
Many people come to Varsity looking for a job—but they stay because they find a fulfilling career with endless opportunities to grow and excel. If you’re a motivated leader passionate about delivering exceptional customer service, we want to hear from you.
Take the next step in your career and join Varsity Home Services—where customer care isn’t just a job, it’s our mission.
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