Job Description
Job Description
CK Power is a family-owned business that has been providing off-highway power solutions for 90 years. At CK Power, we have the well-deserved reputation of engineering and building products that simply can’t be made by the competition. We provide custom diesel power units and generators to a diverse group of industries that power the background of everyday life. To learn more, please visit us at www.ckpower.com.
CK Power is looking for a Generator/Engine Product Support Specialist at our Saint Louis, MO location. The Product Support Specialist is the go-to person for customer needs. You’ll provide excellent customer service through product knowledge and prompt and professional resolution of engine, generator, and industrial equipment service issues. You’ll be on-call and available for travel when needed to meet customer needs.
The Generator/Engine Product Support Specialist will:
- Act as point-person for customer questions, concerns, and issues.
- Be empowered to use the skills you’ve acquired to resolve a wide range of customer needs.
- Build relationships and coordinate with team members, dealers, and vendors to find solutions.
- Be on-call for customer service needs. Expect to travel to customer sites throughout the country and internationally approximately 30 days out of the year.
- Provide creative and proactive solutions. You’ll train customers and stakeholders on product updates, installation, maintenance, and repair.
- Take advantage of ongoing training opportunities to be the best customer service professional around.
The Generator/Engine Product Support Specialist needs:
- 3-5 years of diesel, power generation, and industrial systems experience.
- Experience with field service work.
- Commitment to customer service and problem-solving.
- Computer knowledge.
- Ability to communicate professionally, both verbally and in writing.
- Strong organizational skills and the ability to prioritize work requirements.
- Results-driven attitude.
- Resourcefulness and ability to work with limited supervision.
- Ability to work in a fast-paced and high-stress environment.
- Project management skills.
- Ability to travel at short notice and be on-call.
- Willingness and ability to be trained.
- High school diploma or equivalent.
What Helps:
- Experience with Tier 4 diesel units.
- Relevant trade or technical school.
- Electrical Generation Systems Association (EGSA) certification.
The above list is non-exhaustive. Other essential job functions may exist that are not listed here.
Competitive pay and benefits!
Ask about our sign-on bonus!
Equal Opportunity Employer including veterans and persons with disabilities.
Company DescriptionCK Power is a family-owned business that has been providing off-highway power solutions for 90 years. At CK Power, we have the well-deserved reputation of engineering and building products that simply can’t be made by the competition. We provide custom diesel power units and generators to a diverse group of industries that power the background of everyday life. To learn more, please visit us at www.ckpower.com.
CK Power is also a proud distributor and authorized service provider of John Deere, Volvo Penta, and Kubota Industrial Engines. Our mission is to continually expand and improve our power solutions product offerings.
Company Description
CK Power is a family-owned business that has been providing off-highway power solutions for 90 years. At CK Power, we have the well-deserved reputation of engineering and building products that simply can’t be made by the competition. We provide custom diesel power units and generators to a diverse group of industries that power the background of everyday life. To learn more, please visit us at www.ckpower.com.\r\n\r\nCK Power is also a proud distributor and authorized service provider of John Deere, Volvo Penta, and Kubota Industrial Engines. Our mission is to continually expand and improve our power solutions product offerings.