Job Description
Job Description
A-Line Staffing is actively searching for Multiple Call Center/Data Entry Reps. , for a major banking company located in Rio Rancho, NM. This is an exciting opportunity with a client that is looking to move fast for the right candidate. Please contact Brad Zidek at bzidek@alinestaffing.com for immediate consideration! Or call at 412-823-2500.
Required Skills
- Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
- Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
- Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
- Enjoys ongoing change and learning new technology/processes
- Has an intermediate level of proficiency with computers
Preferred or Nice-to-have Skills
- Experience in financial services
- Experience in sales, cross-selling, upselling or referring products
- Experience working in an inbound or outbound contact center (phone, chat and or video)
- Experience working as a Personal Banker managing high client volume
Years of Experience: 2
Industry Experience: N/A
Education Requirements: Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
What else would you like us to know that we haven't asked? This role offers a competitive suite of benefits including medical, dental, vison benefits, 401K match, PTO, and more.
Is there additional variable compensation? N/A
Available Relocation: none
Position Type: new
Is sponsorship possible? no
Job Title:
ACS- Call Center Telephone Banker- Scranton, PA (1st & 2nd shift)
Address:
Rio Rancho, NM
Hours:
1st & 2nd shift (Full Time)
Job Description
• This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals.
• Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.
• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Responds to customer inquiries and concerns, creating customized solutions.
• Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans.
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners.
• Quotes rates, terms, and programs for banking solutions.
• Manages risk in every business, product, and service transaction leveraging available tools.
Critical Information
• Must possess attention to detail and a customer focus.
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and showing empathy.
• Experience in financial services preferred.
Education/Licenses Needed
• High School Diploma / GED / Secondary School or equivalent.
Job Requirements
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching.
• Enjoys ongoing change and learning new technology/processes.
• Has an intermediate level of proficiency with computers.
Please contact Brad Zidek at bzidek@alinestaffing.com for immediate consideration! Or call at 412-823-2500.