Full-Time Collector Position - Credit Union

Job Description

Job Description

???? Now Hiring: Collections Specialist (Collector) ????
Turn Conversations into Resolutions — Join a Team That Gets Results

We’re seeking a driven and detail-oriented Collector to assist our members in resolving outstanding balances while preserving positive relationships. This isn’t just about collecting payments — it’s about delivering solutions, building trust, and making an impact.

???? What You’ll Do

• Contact customers regarding past-due accounts via phone, email, and written correspondence

• Negotiate payment arrangements and provide tailored solutions

• Maintain accurate documentation of all collection activity

• Review accounts to identify trends and recommend next steps

• Collaborate with internal departments to resolve disputes and discrepancies

• Meet or exceed monthly performance goals

???? What You Bring

• 1+ year of collections, accounts receivable, or customer service experience preferred

• Strong communication and negotiation skills

• Confidence handling objections and difficult conversations

• Detail-oriented with strong organizational skills

• Ability to work independently and manage time effectively

• Computer proficiency (Microsoft Office experience a plus)

What We Offer:

Firelands Federal Credit Union is always in search of service-oriented employees with great attitudes! We recognize the importance of investing in our employees and offer an excellent benefits package.

• Volunteer Time Off
• Credit Union Membership
• Competitive Salary
• Paid Time Off
• Paid Holidays & Birthday
• Bereavement Pay
• 401(k) Retirement Plan
• Employer Paid Pension Plan
• Group Health Insurance
• Prescription Card
• Dental and Vision Plan
• Flexible Spending Account / Health Savings Account
• Employer Paid – Group Life Insurance
• Employer Paid - Short Term Disability Insurance
• Employer Paid - Long Term Disability Insurance
• Tuition Reimbursement
• Gym Reimbursement