Job Description
Job DescriptionSalary: $22 per hour
About Kiln:
Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.
Kiln launched in 2018 with locations in Salt Lake City and Lehi, Utah. Today, weve grown to 21 hubs across the Mountain West, and were just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.
Our Core Values
1: Human at the core
2: Achieve & Celebrate Together
3: Thoughtful and with Purpose
4: Always Evolving
5: Nothing short of Extraordinary
6: Scrappy & Ingenious
Our Mission
Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
About the Role:
As aMember Experience Associate, youll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. Youll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kilns community thrive. This role is full-time, averaging about 33 hours per week M-TH 9-5, Fridays being shorter.
Goals and Objectives:
- Embody Kilns mission and core values through exceptional service.
- Build and maintain a welcoming, collaborative community environment.
- Support operations to ensure the space is organized, clean, and fully functional.
- Promote Kilns services and offerings while driving member engagement.
As Member Experience Associate You will:
Provide Front Desk & Member Support:
- Greet members, guests, and team members warmly, managing the front desk during business hours.
- Oversee mail services, including organization and distribution.
- Facilitate member onboarding, including office preparations and welcome kits.
Deliver Elevated Hospitality & Food Experience
- Assist team in setting up and presenting daily food offerings in a consistent, appealing way
- Assist team in developing and managing inventory systems for supplies
- Help coordinate food and beverage for events within budget and in line with Kilns brand
- Help manage and restock the on-site marketplace, ensuring it is always stocked with enticing options for members, with inventory maintained and orders placed as needed
Ensure Smooth Operations:
- Conduct walkthroughs to maintain a clean, well-kept space.
- Develop and manage inventory systems for supplies.
- Troubleshoot issues, escalate as needed, and assist with facility maintenance.
Foster Community Engagement:
- Assist with event planning, setup, and breakdown.
- Communicate with members through email, Slack, and newsletters.
- Create moments of delight, such as celebrating birthdays and milestones.
Provide Administrative Support:
- Support the Community Director with scheduling and conference room preparation.
- Coordinate bookings for events and member inquiries.
- Procure signage and materials for member offices and desks.
As Member Experience Associate Youll Need:
- Experience in office management, customer service, or administrative roles.
- Strong communication, organizational, and multitasking skills.
- A proactive, resourceful mindset with attention to detail.
- Proficiency in basic computer skills.
- Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Familiarity with the Coworking and Hospitality Industry
- Passion and understanding for entrepreneurial communities
- Passion and understanding for Kilns mission and values