Job Description
Job Description
About the Role:
We are seeking a friendly, reliable Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing support, answering questions, and resolving issues with professionalism and care.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills