Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Bloomfield Hills, Michigan. In this Contract to permanent position, you will play a key role in supporting employee benefit plans and ensuring a seamless experience for clients and their employees. This opportunity is ideal for individuals who excel in a precise environment and possess a passion for delivering exceptional service.
Responsibilities:
• Provide day-to-day support to account executives and clients by managing various employee benefit plans, including medical, dental, vision, life, disability, and flexible savings accounts.
• Assist clients and their employees with enrollment, terminations, and claims processing, ensuring accurate and timely communication with carriers.
• Prepare and distribute open enrollment kits and materials tailored to client needs.
• Monitor and maintain benefit plans using an online administration system, including entering new hires, processing life events, and generating reports.
• Address employee questions regarding enrollment and benefits, offering clear and helpful guidance.
• Develop and update legal documents such as Summary Plan Descriptions and Section 125 plans to ensure compliance.
• Stay informed about employee benefit regulations to provide accurate guidance and maintain adherence to industry standards.
• Collaborate on special projects and support team initiatives as needed.
• Maintain high attention to detail to ensure quality and accuracy in all tasks performed.
• Foster an environment focused on accuracy and client service by consistently delivering high-quality results.• Minimum of 2 years of experience in employee benefits administration or human resources, with a focus on group medical plans preferred.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to quickly learn and navigate carrier websites and new software systems.
• Strong mathematical skills to perform basic calculations as required.
• Excellent written and verbal communication skills for clear and effective client interactions.
• Proven ability to manage multiple tasks and prioritize deadlines effectively.
• High level of accuracy and attention to detail in all work performed.
• Commitment to maintaining confidentiality and ethical conduct in daily operations.