Customer Experience Specialist

Budget Heating, Cooling & Plumbing

St Peters, MO, USA

Published: 6/14/2022

Full Time

Job Description

Budget Heating, Cooling & Plumbing – St. Louis Post Dispatch Top Workplaces Winner

At Budget Heating, Cooling & Plumbing, we believe that every customer interaction is more than just a phone call — it’s an opportunity to make someone’s day better. We’re looking for a Customer Service Representative who thrives on building genuine connections, providing solutions with empathy, and treating every customer like they’re part of our family.

If you have a warm personality, a positive attitude, and a knack for turning stressful situations into great experiences, you’ll fit right in.

What You’ll Do

Be the Voice of Comfort: Answer incoming calls with a smile you can hear, listen closely, and respond with understanding, patience, and care.
Create Memorable Experiences: Go beyond just “taking a message” — make every customer feel heard, valued, and confident in our ability to help.
Guide with Confidence: Ask the right questions, match customers with the right services, and confidently schedule appointments that solve their needs.
Handle Concerns with Empathy: Whether it’s a routine tune-up or an urgent repair, you’ll reassure customers and show them we’ve got their back.
Be a Team Player: Collaborate with our technicians and office team to ensure every customer’s experience is seamless from first call to final service.
Celebrate Wins: Take pride in turning a frustrated caller into a happy, loyal customer.

What We’re Looking For

A genuine passion for helping people and creating positive experiences.
Strong listening skills — you hear what’s said and what’s not said.
A calm, professional voice under pressure.
The ability to handle multiple tasks without losing your smile.
Comfort with using computer systems and scheduling software (we’ll train you on ours).
Sales-friendly mindset — you enjoy recommending solutions that truly help the customer.

Why You’ll Love It Here

A supportive, family-like work environment where your contributions matter.
Paid training so you feel confident in your role from day one.
Opportunities to grow your skills in both customer service and sales.
Competitive pay, commission opportunities, and full benefits.
Fun team events, branded gear, and a workplace that celebrates wins together.

This isn’t just a job — it’s a chance to be the reason someone breathes a sigh of relief today.
If you have the heart for service, the personality for connection, and the drive to make every interaction matter, we’d love to have you on our team.

Company DescriptionWe’re a trusted, full-service HVAC and plumbing company proudly serving residential, commercial, and government clients. Known for our reliability and top-tier workmanship, we go beyond service—advocating for autism and special needs awareness and creating a workplace rooted in inclusion, respect, and shared purpose. At Budget, you’re not just joining a team—you’re joining a mission to make a difference in the homes and communities we serve.

Company Description

We’re a trusted, full-service HVAC and plumbing company proudly serving residential, commercial, and government clients. Known for our reliability and top-tier workmanship, we go beyond service—advocating for autism and special needs awareness and creating a workplace rooted in inclusion, respect, and shared purpose. At Budget, you’re not just joining a team—you’re joining a mission to make a difference in the homes and communities we serve.