Job Description
Job Description
PBX Operator
Wellington, FL 33414
Pay: $19.23/hr
Schedule: Friday - Tuesday 2pm-12am
Anticipated Start Date: ASAP
Description
- Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- Determine the nature of inquiries and provide general information
- Connect calls to the required extension, re-direct them to another number or place them in a waiting queue if the desired number is busy
- Provide external connections for staff and answer internal queries directed to the switchboard
- Carry out other clerical, secretarial or receptionist duties as required (e.g. keyboarding and data entry, bill filing or photocopying) during quieter periods on the switchboard
- Provide information to customers who call and, if necessary, check computerized listings of phone numbers
- Answer queries from callers about the Hospital or patient areas
- Provide connections to mobile phones
- Provide connections to police, ambulance or fire department when emergencies are reported
- Answer calls on faults and carry out automated diagnostic tests with other telecommunication staff
- Provides leadership by projecting a positive attitude and learning incentives
- Deals with problem situations in a professional manner and adequately communicates pertinent information so an overall work environment is created that lends itself to the best interest of the Hospital department personnel
Skills
Customer service, Pbx, Switchboard phone system, Ehr, Medical terminology, Customer support, It support, cerner, Pbx phone, Troubleshooting, Microsoft office, Patient service, Switchboard operation, Call center, Project coordination
Additional Skills & Qualifications
Good communication skills
A good understanding of the English language, both written and spoken
Able to work quickly and accurately
Able to help customers in a friendly and efficient manner
Keyboard skills are an advantage, as is proficiency in a second language for some positions
Ability to express courtesy, tact and discretions
Ability to establish and maintain positive and cooperative working relationships with those contacted in the work at all levels with a focus on quality service to internal and external customers
#eastpriority25
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wellington,FL.
Application Deadline
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.