Job Description
Job DescriptionSalary: $18-24
RTI offers high-speed internet and phone services in rural areas across Idaho, Washington, Oregon, and Nevada.
General Summary
Greets and screens visitors. Receives and routes telephone calls. Assists with placement of outgoing calls. Provides appropriate information to callers. Refers visitors to appropriate parties, contacts parties by telephone and keeps a log of visitors. Performs related typing and clerical duties.
Essential Duties and Responsibilities
- Serve as the primary contact for incoming phone calls and walk-in customers. Accept and route customer calls in a friendly and professional manner.
- Accept and route customer calls in a friendly and professional manner.
- Receive and process payments from walk-in customers and back up payments from call in customers.
- Make travel arrangements for managers and other employees as requested. This includes class registration and hotel, travel and car rental reservations.
- Sort and distribute incoming mail.
- Handle company deposits and deliver afternoon mail to the Post Office.
- Work as a team member, implementing good verbal and written skills.
- Keep work area clean and organized; including the lobby.
- Handle FedEx, UPS incoming and outgoing packages and mail.
- Keep work area clean and organized; including the lobby table. Remove old periodicals.
Disclaimer: The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job.
Skills, Knowledge, Education And Experience
- Bilingual is preferred (Spanish)
- High school diploma or GED certificate.
- Excellent phone etiquette and interpersonal skills for interacting with clients and team members.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (especially Outlook) is a plus.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Team Player skills - Possessstrongcommitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
- Flexible open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.
Working Conditions
- Job Type: Full-time
- Work hours: Monday to Friday 8 a.m. to 5 p.m.
Physical Demands and Environmental Factors
- Ability to lift up to 25 pounds.
- Ability to sit for up to 8 hours per day.
- Twisting, lifting, walking, climb stairs and standing.
Benefits:
- Health Insurance Benefits - Medical, Dental and Vision
- $20,000 Life insurance policy provided by the Company
- 401k with a 3% employer match after 6 months
- Profit Sharing after 1 year of employment
- Generous Paid time off and sick time program
- 8 Company Paid Holidays
- Employee assistance program
- Professional development assistance
If you are a motivated individual looking to contribute your skills in a dynamic environment, we invite you to apply for this exciting opportunity as our new Receptionist!
Rural Telephone Company is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.