Job Description
Job Description
Creative Pathways, Inc has been serving the aerospace and commercial industries for over 50 years. With roots in the Apollo space program, it is considered the premier tube bending shop in the region. Creative Pathways, Inc, is ISO 9001 and AS9100 Registered and Nadcap certified, and we are seeking an Account Specialist to join our team. You will resolve customer questions and maintain accounts allowing for first class customer service.
JOB SUMMARY
The Account Specialist is required to provide support to the customer and assist them to derive the best result. You will be coordinating with a cross-functional team and their leaders to enhance the customer experience.
The ideal candidate must be able to develop processes, understand systems, assess problems and come up with innovation solutions. Your main motive is to consistently improve the customer’s experience and work for the growth of the company's business.
ESSENTIAL FUNCTIONS
1. Provide support and assistance to the customer and the customer service team. Act as point of contact with all customers.
2. Follow up / drive orders through the shop and assist in developing approaches that are simplified, understood, and scalable.
3. Monitor new customer orders / release schedules.
4. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problems; expediting correction or adjustment; following up to ensure resolution.
5. Develop and implement efficient customer success strategies.
6. Collect data to clearly understand the needs of the customers.
7. Understand customer systems and demand and monitor CPI inventory levels to support.
8. Discuss points related to customer satisfaction with the team.
9. Open and maintain customer accounts by recording account information.
10. Identify the need for work orders to replenish inventory.
11. Keep records of customer interactions, process customer accounts and file documents
12. Follow communication procedures, guidelines and policies
13. Go the extra mile to engage customers
14. Meet goals and objectives in a timely manner.
15. Maintain a clean and organized workspace.
16. Follow procedures and use common sense to maintain a safe working environment.
17. Arrive to work, meetings, appointments, and other work-related functions on time and as scheduled.
18. Ability to perform multiple tasks accurately and efficiently.
BENEFITS
Creative Pathways, Inc is proud to offer the following competitive benefits package:
- Bonus Incentive
- 401k
- Over Time
- Paid Time Off
- Paid Holidays
- Paid Sick Leave
- Company events
- Salary based on experience
Job Type: Full-time
EEOC
Creative Pathways, Inc, is an Equal Opportunity Employer. Employment with Creative Pathways, Inc is not influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
ITAR REQUIREMENTS
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Company DescriptionAerospace Manufacturing Company that builds Tube and Duct Assemblies for Airplanes, Missiles and Satellites
Company Description
Aerospace Manufacturing Company that builds Tube and Duct Assemblies for Airplanes, Missiles and Satellites