Call Center Supervisor (Bilingual Spanish)-w2 only

Job Description

nTech Workforce has an immediate 23126 Call Center Supervisor (Bilingual Spanish)

Terms of Employment

• W2 Contract, 12 Months

• This is 100% onsite role at Oakbrook Terrace, IL

• Shift Schedule: Rotating work schedule between 8:00 AM–4:30 PM and 10:30 AM–7:00 PM, Monday through Friday

Overview

Our client is seeking a Care Center Supervisor Temporary to act as a supervisor for seasonal temporary Customer Service Representatives (CSRs). The Supervisor would be working in a team setting. The Supervisor Assistant will play a crucial role in supporting the Call Center Supervisor in ensuring the smooth and efficient operation of the call center. The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to effectively communicate with team members and contractors. You will...

• Track contractor availability.

• Ensure that calls are prioritized correctly.

• Monitor customer inquiries and logs average handle times.

• Maintain optimal use of available resources to make certain that calls are completed within the goal.

• Maintain continual awareness of overall status of resource availability and current deployment, and ensures that resources are reallocated as needed to meet changing needs for service.

• Provide advice and counsel to employees, members, and/or contractors regarding problem resolution.

• Handle customers' appeals/escalations as needed.

• Forward contractor problems to the appropriate representative.

Required Skills & Experience

• High School Diploma and 5+ years of call center customer service experience.

• Bilingual Spanish experience is required.

• 2+ years of Supervisor experience in a Call Center.

• Proficiency in Microsoft Office.

• Specific experience with Outlook, Word, PowerPoint, and Excel

• Experience in coaching and mentoring

• Strong organizational and time-management skills.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a team and independently.

• Problem-solving and decision-making abilities.

• Ability to handle high-stress situations with professionalism and composure.

• Strong attention to detail and data analysis skills.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent

upon pre-employment drug and background screenings. Only candidates who meet all

of the above client requirements will be contacted by a recruiter Release