Client Services Account Manager - Facilities Maintenance

Job Description

Job Description

Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling construction and maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs.

We’re hiring a detail-oriented, highly organized professional to manage nationwide facilities maintenance work orders. This desk-based role involves coordinating service delivery across construction, repair, and remodel trades, using multiple software platforms and client portals.

Starting Salary: $62,500/year

Bonus Potential: $10,000–$40,000 annually (paid quarterly, performance-based)

Schedule: Hybrid-remote after training.

Ideal candidates will have experience with work order systems, strong communication skills, and a client-focused mindset to ensure operational excellence and satisfaction.

Primary Functions:

• Act as the primary liaison for nationwide clients, ensuring prompt, professional communication and consistent service quality across multiple sites.
• Manages all aspects of facilities maintenance operations across multi-client sites nationwide from a 100% desk-based environment.
• Utilizes work order management systems and client portals to coordinate and dispatch regional vendors, tradespeople, and subcontractors.
• Develop scopes for construction, repair, and remodel projects, supporting project planning and execution.
• Ensures service delivery meets SLA (Service Level Agreement) standards by tracking performance, managing workflows, and maintaining real-time communication.
• Maintain data integrity by reconciling discrepancies between internal systems and client platforms.
• Analyze service data to identify trends, inefficiencies, and opportunities for improvement.
• Generate performance reports and provide proactive updates to enhance client satisfaction and retention.
• Collaborate cross-functionally to resolve issues, streamline workflows, and optimize service delivery.

Requirements

• 2+ years of experience managing nationwide accounts, coordinating work orders, and supporting facilities operations.
• Skilled in Microsoft Office Suite and multiple software platforms, including Maintenance Management Systems (e.g., FEXA, Corrigo, ServiceChannel).
• Strong interpersonal skills with a focus on relationship-building and issue resolution in fast-paced environments.
• Familiar with construction trades and vendor coordination; understanding of compliance standards (OSHA, ADA, EPA).
• Experienced in SLA/KPI tracking, performance analysis, and reporting.
• Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.

Benefits

• Competitive, performance-based bonus paid quarterly.
• Annual profit sharing
• Medical, vision, and dental.
• Flexible Spending Account (FSA), Health Saving Account (HSA).
• Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance.
• Voluntary supplemental life insurance.
• 401(k).