Reservations/Revenue Manager, Miami Lakes Hotel on Main

Job Description

Job Description

Miami Lakes Hotel on Main is a boutique-style, full-service hotel located in the heart of Miami Lakes, proudly operated by The Graham Companies, a family-owned organization with a long-standing commitment to excellence, community, and hospitality. We are known for delivering personalized service, fostering a collaborative team environment, and creating memorable experiences for every guest who walks through our doors.

Position Summary

The Reservations / Revenue Manager is responsible for overseeing the daily operations of the Reservations Department while supporting revenue optimization strategies. This role ensures accuracy across reservation systems, leads and develops the reservations team, and partners closely with Sales and Front Office leadership to deliver outstanding guest service and operational efficiency.

This position reports directly to the Director of Sales & Marketing.

Key Responsibilities

• Manage daily operations of the Reservations Department and supervise a team of reservation and group coordination staff

• Ensure system accuracy and alignment between Opera and Delphi

• Oversee the G3 (IDEAS) revenue management system and implement necessary adjustments

• Review and ensure accuracy of individual, group, and third-party reservations

• Partner with Sales Managers to support group and client bookings

• Read and execute group resumes daily, including billing instructions, routing, alerts, and packages

• Monitor in-house groups to ensure adherence to rates, billing, vouchers, and room instructions

• Manage monthly reconciliation for third-party reservations (e.g., Expedia, Hotels.com) and travel agency commissions

• Run and analyze operational reports such as arrivals, departures, in-house rate checks, and group rooming lists

• Recruit, train, coach, and develop reservations staff, including onboarding and ongoing training

• Create staff schedules and manage payroll for the department

• Support Front Desk operations as needed, including guest check-in/check-out and payment resolution

• Maintain service standards, respond to guest feedback, and promote “Raving Fan” service culture

• Ensure adherence to grooming, uniform, and company service standards

• Perform additional duties as assigned

Qualifications

• 1–3 years of supervisory experience in hospitality reservations, preferably in a front office environment

• Strong communication skills with the ability to interact effectively at all organizational levels

• Excellent organizational, multitasking, and time-management skills

• Ability to work in a fast-paced, deadline-driven environment

• Proficiency with hotel reservation and revenue management systems

• Bilingual (English/Spanish) preferred

Education

• High school diploma preferred

• Associate or Bachelor’s degree a plus

Work Environment & Physical Requirements

• Primarily indoor work environment

• Ability to perform light physical activity, including lifting up to 30 pounds

• Regular attendance and punctuality required

• Compliance with all safety, grooming, and service standards

Equal Opportunity Employer

Miami Lakes Hotel on Main and The Graham Companies are proud to be an Equal Opportunity Employer. We provide reasonable accommodations in accordance with the Americans with Disabilities Act and encourage open discussion of accommodation needs.