Repo Office Dispatcher - Day Shift, Mid Shift & Night Shifts available! $18/hr

Job Description

Job DescriptionSalary: $18/hr

Job Title:Dispatch Center Specialist

We have 3 shifts available!

Day Shift: 8am to 4pm - Friday to Tuesday (off Wednesday/Thursday)

Mid Shift: 4pm to Midnight -Friday to Tuesday (off Wednesday/Thursday)

Night Shift: Midnight to 8am - Friday to Tuesday (off Wednesday/Thursday)

About HNS Recovery

HNS Recovery is one of Americas fastest-growing and most respected repossession and asset recovery companies, recognized nationwide for integrity, performance, and innovation. With multiple branches across Texas and expanding into new markets, we lead the industry through technology, efficiency, and professionalism.

Our newHNS Recovery Dispatch Centerwill serve as the heartbeat of our operation coordinating all recovery, transport, and logistics in real time to ensure maximum efficiency, accountability, and client satisfaction.

Position Overview

TheDispatch Center Specialistplays a vital role in ensuring smooth day-to-day operations of the fleet. This position requires strong multitasking, communication, and situational awareness skills to coordinate agents, LPR teams, and tow units across multiple markets. You will serve as the real-time link between management, field agents, clients, and law enforcement to ensure timely recoveries and operational excellence.

Key Responsibilities

• Monitor and coordinate all live recovery orders inClearplan,RDN, andclient portals.
• Track vehicle locations, assignments, and status updates across multiple markets.
• Communicate directly with field agents and yard teams to manage incoming recoveries and releases.
• UtilizeVerizon Connect,LPR camera systems, andyard video surveillancefor asset tracking and safety oversight.
• Assign and dispatch recovery agents efficiently based on geography, priority, and availability.
• Maintain constant communication with agents during recoveries to ensure safety, compliance, and accuracy.
• Update and close client orders in real time to maintain transparency and performance metrics.
• Work closely with management to report KPIs, agent productivity, and recovery timelines.
• Ensure compliance with allTDLR,client, andcompany policies.
• Handle emergency calls and incidents professionally and escalate appropriately.

Qualifications

• Previous experience indispatching,logistics,law enforcement communications, orrepo industry operationspreferred.
• Proficient with dispatch software such asClearplan,RDN,Verizon Connect, andGoogle Workspace.
• Strong multitasking and communication skills (both written and verbal).
• Ability to work in a fast-paced, high-pressure environment.
• Excellent organizational and problem-solving skills.
• Team-oriented, dependable, and detail-focused.
• Willingness to work flexible hours, including nights and weekends, as part of a rotating schedule.

Preferred Skills

• Familiarity withLPR systems (DRN, MVTrac).
• Knowledge of repossession compliance and lienholder communication standards.
• Bilingual (English/Spanish) is a plus.
• Prior experience in a 24/7 operations or call center environment.

What We Offer

• Competitive pay and growth opportunities within a rapidly expanding company.
• Paid healthcare, 401(k), and benefits package.
• Professional development through In House Training.
• High-tech facility with multi-screen command center environment.
• A culture of teamwork, integrity, and excellence Elite Teams Only.