Job Description
Job Description
Customer Service Representative
Ayers Basement Systems is a regional leader in foundation repair and waterproofing, dedicated to doing things differently. Our mission is to redefine the industry by breaking free from the status quo. We wholeheartedly invest in our employees, providing them with the tools, knowledge, and growth opportunities they need to thrive in their roles. Together, we create a fulfilling environment where we deliver remarkable experiences for our customers each day, offering them peace of mind and changing their perception of contractors. Our purpose isn't just displayed on a wall; it guides how we perform our jobs each day.
How you will create impact:
- Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.
- Share our services and illuminate how they can transform the challenges customers face in their homes.
- Arrange and schedule installation and service appointments for our dedicated sales and service teams.
- Accurately document discussions, including notes and pictures related to our customers' needs.
What makes you stand out:
- Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required).
- Proven history of customer service at the same company.
- Driven and self-starter mentality with a willingness to do whatever it takes to achieve goals.
- A combination of education and experience that shows a proven track record in this field.
- Enjoys working in a high-pressure, fast-paced environment.
- Experience in CRM systems, handling logistics, scheduling, and managing calendars.
What you can expect:
- A positive and thriving work culture – Ayers Basement Systems was named a Top Workplace in Michigan in 2023 and 2024.
- No cold calling – all leads are provided to you.
- A starting hourly rate of $20-24 per hour
- A set schedule within our business hours - Monday – Thursday (7:30am-7pm) and Friday (7:30am-5pm)
- 1-2 Saturdays a month (9am-1pm)
- Full benefits (health, dental, vision)
- 401k Plan
- PTO and holidays off
- Ability to pass a pre-employment background check and drug screening.
Other known titles:
- Customer Experience Representative
- Call Center Representative
- Client Services Specialist
- Membership Coordinator
- Member Services Specialist
- Customer Support
- Member and Guest Services
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