Job Description
Job DescriptionDescription:
At Premier Marine, we believe that people come first, and as a valued Customer Service Representative, you will play a crucial role in our family-owned business. Guided by our core values of Integrity, Excellence, Attitude, and Collaboration, you’ll join a dedicated team where your contributions matter. Here, you’ll work on building the world’s best pontoons in a supportive environment that focuses on your personal and professional development. We're committed to ensuring you thrive, so together, we can leave a wake that changes lives on and off the water.
Essential Job Functions
- Proactively manage relationships to exceed customers’ expectations.
- Oversee assigned customer accounts.
- Serve as an internal advocate for customers/Dealers.
- Document key processes and drive continuous improvements.
- Ensure customer questions and issues are brought to a timely resolution.
- Facilitate the receipts of new orders, data entry and communications with customers/Dealers.
- Work with production, purchasing and engineering in meeting customer requests.
- Other tasks and duties as assigned.
- Provide phone coverage for our summer hotline (up to 4 weekends of which 1 can be a holiday between Memorial Day and Labor Day.
Management Responsibilities
- This position has no supervisory responsibilities.
Requirements:
Required Skills/Abilities
- The ability to be flexible and work in a rapidly changing environment is required.
- Willingness to create a positive, energizing, and rewarding environments for all coworkers.
- Interpersonal skills: adept at conflict resolution, and working in a collaborative environment, dialogue with others on issues, and openness to being influenced by others.
- Ability to interact with a diverse group of management, co-workers, and subject matter experts.
- Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
- Aptitude for technology.
- Fanatical devotion to serving customers with excellence.
- Demonstrated analytical and problem-solving skills.
- Pleasant demeanor and professionalism to all.
- Excellent organizational skills and written/oral communication skills.
- Customer-facing communication skills preferred.
Education and Experience
- High School degree or equivalent
- Prior customer service experience preferred
- Marine Industry experience preferred
- Experience in a Technical Support environment preferred
Physical Requirements
- Ability to sit and/or stand for long periods of time.
- Ability to lift 50 pounds.
- Ability to walk to indoor and outdoor locations of factory.
*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Premier Marine LLC retains the discretion to add duties or change the duties of this position at any time.
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