Job Description
Job DescriptionSalary: $18-$20
Join Our Team at Rivers Bend Support Staff (Full-Time)
Rivers Bend is looking for a full-time, enthusiastic, motivated, and organized Support Staff professional to join our growing team! If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things running smoothly, wed love to hear from you.
As a member of our Support Staff Department, youll play a vital role in the day-to-day administrative and operational success of the practice while working closely with our Practice Manager, Support Staff Lead, and clinical team.
What Youll Do
- Greet clients and visitors with warmth and professionalism
- Answer incoming phone calls and voicemails, handling inquiries or directing them appropriately
- Complete intake processes for new referrals
- Schedule, manage, and confirm client appointments (including reminder calls)
- Provide insurance verification for clients
- Process drug screens and manage medication refills
- Handle incoming and outgoing documentation
- Verify insurance benefits and manage pre-authorizations
- Provide exceptional client support, addressing questions, concerns, and feedback
- Offer administrative support to clinical staff
- Collaborate with the team to ensure smooth daily operations
- Identify challenges and help implement solutions
- Perform additional duties as needed to support the practice
What Were Looking For
Minimum Qualifications
- High School Diploma
- Previous administrative experience preferred
Key Skills & Competencies
- Strong organizational and time-management skills
- Ability to multitask and prioritize effectively
- Professional, clear verbal and written communication skills
- Strong attention to detail
- Comfort with technology, including EMR systems and Microsoft Office
- Excellent customer service mindset
- Ability to work independently and as part of a team
Our Ideal Candidate Is
- Organized and dependable
- Proactive and able to take initiative
- Calm under pressure and adaptable
- Team-oriented with a positive attitude
Benefits & Perks
- Medical, Dental, Vision & 401(k) benefits
- Paid Time Off (Vacation, Sick, Holiday & Bereavement)
- Flexible scheduling
- 1-Hour Paid Lunch Break
- Volunteer opportunities
- Competitive weekend pay for on-call coverage
Schedule & Compensation
- Hours: MondayFriday, 9:00 AM 8:00 PM (hours may vary by week)
- Shifts: 8-hour shifts
- Weekend On-Call: Every 46 weeks
- Pay: $18$20/hour
- Hourly, non-exempt
- Paid bi-weekly
If youre looking for a supportive workplace where your skills make a real impact, Rivers Bend is the place for you. We encourage you to apply and become part of our dedicated team!