Lab Furniture & Product Knowledge Specialist

Job Description

Job Description

JOB TITLE: Lab Furniture & Product Knowledge Specialist / Estimator
LOCATION: San Juan, Puerto Rico (Frequent travel required)
DEPARTMENT: Sales
JOB TYPE: Full-Time
TRAVEL: Frequent travel across Puerto Rico; occasional travel outside Puerto Rico (Caribbean and other locations as needed)

ABOUT CARIBBEAN SCIENTIFIC
Caribbean Scientific supports pharmaceutical, medical device, clinical, academic, research and industrial laboratories across Puerto Rico and the Caribbean. We provide laboratory equipment, consumables, laboratory furniture, and technical services (installations, qualifications, preventive maintenance).

POSITION SUMMARY
The Lab Furniture & Product Knowledge Specialist / Estimator is a hybrid technical-commercial role responsible for designing and estimating laboratory furniture solutions while also serving as a technical product knowledge resource across Caribbean Scientific’s equipment portfolio. Instead of focusing on specific brands, this role must understand and support selection, configuration, and integration of common laboratory equipment categories, including but not limited to:

• Furniture-related technical integration: casework systems, work surfaces, chemical resistance considerations, ergonomics, and coordination of equipment footprints, clearances, and utilities into lab layouts

• Cold chain and controlled storage: laboratory refrigerators, freezers (including ultra-low temperature), and temperature monitoring/alarm systems

• Sterilization and contamination control: autoclaves/sterilizers, washers (if applicable), and related validation considerations

• Clean air and containment: biosafety cabinets, laminar flow hoods, fume hoods, and ventilation/clearance requirements

• Incubation and temperature control: CO2 incubators, general incubators, ovens, and environmental chambers (temperature/humidity)

• Centrifugation and mixing: centrifuges, shakers, mixers, rotators, vortex mixers

• Water and lab utilities: laboratory water purification systems and key utility requirements (power, drains, ventilation)

• Measurement and general lab equipment: balances, pH/conductivity meters, temperature/humidity indicators/data loggers, hot plates/stirrers and general benchtop tools (as applicable)

This role translates customer requirements (including URS and design inputs) into complete solution packages, prepares accurate drawings and quotations, and collaborates with Sales, Operations, Customer Service, Design, and Technical Services to support successful project execution and customer satisfaction.

KEY RESPONSIBILITIES
Lab Furniture Design & Estimating

• Conduct site visits to take measurements and evaluate conditions to ensure accurate dimensions and furniture layouts.

• Develop and maintain detailed drawings and specifications using AutoCAD (required). Revit experience is a plus.

• Prepare and present submittal/approval packages including drawings, materials/finishes, and product data prior to fabrication/installation.

• Collaborate with customers to understand lab workflow needs and propose safe, ergonomic, functional solutions aligned with budget.

• Coordinate with manufacturers and vendors to support timely delivery and installation; manage supply chain issues to minimize project delays.

• Support installation execution and address on-site challenges; help close punch lists and ensure customer satisfaction.

• Provide post-sale support by responding to customer concerns promptly and effectively.

Product Knowledge Specialist (Equipment Portfolio)

• Maintain working knowledge of Caribbean Scientific’s equipment portfolio, including intended use, key differentiators, configuration options, accessories, utilities requirements, footprint/clearances, and application fit.

• Provide guidance to Sales and customers on product selection and configuration; recommend alternates when appropriate.

• Develop internal tools (product matrices, configuration checklists, quick guides) to improve proposal speed and accuracy.

URS / Requirements Translation & Proposal Development

• Work with end users and stakeholders to clarify requirements and constraints (URS, drawings, workflows, space, utilities).

• Translate requirements into complete proposals: furniture + equipment + accessories + scope narrative + assumptions + inclusions/exclusions.

• Generate accurate quotes and scope narratives considering lead times, logistics/rigging constraints, installation requirements, and site readiness.

• Identify risks early (lead time, compatibility, space/utility constraints) and communicate mitigation plans to Sales and Operations.

Collaboration & Documentation

• Manage and document project details including timelines, budgets, revisions, approvals, and communications to ensure transparency and efficiency.

• Collaborate with Sales, Customer Service, Quality, Design, Operations, and Technical Services to deliver consistent execution and customer satisfaction.

• Participate in trainings and vendor sessions to stay current on product knowledge and industry standards.

REQUIRED QUALIFICATIONS

• AutoCAD proficiency (required) with the ability to produce detailed drawings/specifications for lab furniture proposals.

• Experience in laboratory furniture design/estimating, lab planning, technical sales, applications support, or related project work.

• Strong communication, negotiation, presentation, and customer-facing skills.

• Strong organization and attention to detail; ability to manage multiple quotes/projects and deadlines.

• Willingness to travel frequently across Puerto Rico and occasionally outside Puerto Rico as needed.

• Valid driver’s license.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Mechanical Engineering, Biomedical Engineering, Chemical Engineering, Industrial Engineering, Architectural Engineering/Architecture, Construction Management, Industrial Design, Interior Design, or related field (or equivalent experience).

• Revit experience (optional/plus).

• Experience supporting pharmaceutical/medical device labs or regulated environments.

• Fully Bilingual Spanish/English.

WORK CONDITIONS & PHYSICAL REQUIREMENTS

• Office environment: significant computer-based work for drawings, documentation, and quoting.

• Regular on-site measurements and evaluations: standing/walking/bending; occasional lifting during site work.

• Some visits may occur in manufacturing, warehouse, or construction environments; adherence to safety protocols required.

• Flexible hours may be required based on project deadlines, installations, and customer needs.

• Must be able to manage stress and remain professional under tight timelines and customer interactions

BENEFITS

• Medical insurance (includes dental and pharmacy coverage)

• 401(k) retirement plan (available once the employee meets plan eligibility requirements)

• Vacation & Holidays

• Sick Leave

• Personal Time

COMPENSATION

• Salary (base pay)

• Sales commission (in addition to base salary)

• May include car allowance (based on role needs and eligibility)

• May include company phone or phone allowance (based on role needs and eligibility)