Job Description
Job DescriptionJob Title: Parts Department Shipping & Receiving Clerk / Counterperson
Location: InfinitiRoseville - 830 Automall Drive, Roseville CA 95661
Department: Parts
Reports To: Parts Manager
Employment Type: Full-Time
Position Summary:
We are looking for a reliable and customer-focused individual to join our team as a Shipping & Receiving Clerk / Parts Counterperson. This position plays a key part in both the logistical operations of the parts department and in delivering outstanding customer service to internal and external clients. The ideal candidate will be organized, detail-oriented, and able to thrive in a fast-paced automotive dealership environment.
Key Responsibilities:Shipping & Receiving Duties:
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Receive and inspect all incoming parts and accessories shipments.
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Verify contents against packing slips and purchase orders.
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Report and document any discrepancies, damage, or missing items.
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Accurately input received items into the Dealer Management System (DMS) - Reynolds.
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Organize and stock incoming inventory in the correct storage locations.
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Prepare, package, and ship outgoing parts orders in a timely and secure manner.
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Maintain the cleanliness and organization of the shipping/receiving and storage areas.
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Assist with cycle counts and physical inventory audits.
Counterperson Duties:
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Assist technicians and service advisors with parts requests at the service counter.
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Identify and source required parts quickly and accurately using manufacturer catalogs and DMS.
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Provide pricing, availability, and product information to retail and wholesale customers.
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Create parts invoices, special orders, and returns.
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Follow up on backorders and keep customers informed of order status.
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Maintain professional and courteous communication with internal staff and customers.
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Promote additional or add-on parts when appropriate.
Qualifications:
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High school diploma or equivalent required.
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Prior experience in shipping/receiving, parts counter, or warehouse roles (automotive experience preferred).
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Knowledge of automotive parts and systems; Infiniti or Nissan experience is a plus.
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Experience with DMS software (CDK, Reynolds & Reynolds, etc.) is an advantage.
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Strong organizational and multitasking skills.
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Excellent communication and customer service skills.
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Ability to lift up to 50 lbs and perform physical tasks as needed.
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Valid driver’s license and clean driving record.
Working Conditions:
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Combination of warehouse, counter, and customer-facing environments.
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Some exposure to vehicle service areas and warehouse operations.
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Requires frequent standing, lifting, and walking throughout the shift.
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May involve occasional overtime or weekend hours.
Benefits:
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Health, dental, and vision insurance
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401(k) with employer match
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Paid time off and holidays
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Employee discounts on vehicles, parts, and service
Be a key part of our dealership’s success by keeping our parts department running smoothly and delivering exceptional service. Apply now and grow with our team!