Job Description
Job Description
Job description:
Job Overview
- Our growing business in Berlin, Vermont is excited to be looking for a Customer Service Representative. This position requires someone who can provide and inspire legendary service with a strong attention to detail while staying calm under pressure. This position requires someone who can act as the primary point of contact for customers seeking personalized products, handling detailed inquiries, processing complex orders, and ensure satisfaction with the customized solution. Essential skills for this role are exceptional communication, strong problem-solving abilities, meticulous attention to detail, and excellent organizational and time management skills along with other duties as assigned.
Responsibilities
- Inbound Inquiry Management: Serve as the first point of contact for customers inquiring about custom orders via phone, email, or chat.
- Needs Assessment: Listen to and understand customers' specific requirements for custom products or services, asking clarifying questions to gather all necessary details.
- Custom Order Creation: Process and accurately document complex custom orders, including specifications, product configurations, and pricing.
- Cross-Functional Collaboration: Work closely with internal teams (e.g., design, manufacturing, sales) to ensure custom orders can be fulfilled to the customer's specifications.
- Order Monitoring & Tracking: Keep customers informed of their custom order status, provide accurate lead times, and manage any necessary updates or changes.
- Issue Resolution: Address and resolve any issues or complaints related to custom orders in a professional and timely manner, ensuring customer satisfaction.
Required Skills & Qualifications
- Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and internal departments.
- Problem-Solving: Strong ability to troubleshoot, analyze problems, and find solutions for complex customer needs.
- Attention to Detail: High level of accuracy is required for processing specific custom order details and documentation.
- Organizational Skills: Ability to multitask, manage time effectively, and prioritize a diverse workload to meet deadlines.
- Technical Proficiency: Experience with Customer Relationship Management (CRM) software, Quickbooks, and other relevant computer applications.
- Interpersonal Skills: A positive, empathetic, and professional attitude when interacting with customers.
- Adaptability: Ability to learn and adapt to new products, policies, and customer service procedures.