Client Service Representative

First Integrity Title Company

Greenwood Village, CO, USA

Published: 6/14/2022

Full Time

Job Description

CLIENT SERVICE REPRESENTATIVE

EXPERIENCE IN HIGH VOLUME CALL SETTING REQUIRED

PREVIOUS EXPERIENCE REQUIRED

We are looking for a friendly, energetic, self-motivated, and professional person who will excel in our reception area. This position is Monday through Friday, 8:00 to 5:00. Will provide exceptional customer service to all clients and teammates. Responsibilities include managing the phones, greeting customers, handling earnest money, managing mail, managing emails, ordering supplies and keeping the office organized and tidy.

The employee must arrive on time to address customer phone calls and visits. Dress code is business professional.

Manage front desk activities.
Answer phone in a timely and friendly manner and transfer as needed
Take accurate messages
Greet customers and escort to closing rooms
Manage incoming and outgoing mail
Collect earnest money via mail or by person and deliver to appropriate source
Handle special assignments as deemed necessary by manager
Maintain appearance of front office space
Order and inventory office supplies on a weekly basis
Manage the organization and tidiness of the office
Other duties assigned by supervisor

Qualifications:

One year of administrative/reception work is required
High School Diploma or equivalent
Background in customer service and office environment is preferred
Able to follow all company procedures and policies including meeting the company customer service expectations
Experience using Microsoft Word and Outlook is needed
Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply!

Skills:

Strong oral and written communication skills
Strong customer service
Effective listening skills
Able to multi-task

Company DescriptionFirst Integrity Title has been privately owned and operated for over 25 years and has consistently grown its market share to become one of the top-tier national title companies with hundreds of employees.

We believe first and foremost, in focusing on the needs and aspirations of our clients. This client first focus permeates in everything we do, from our service levels, product quality, pricing and insuring your transaction.

Our primary goal is to deliver exceptional customer service from start to finish so at the closing table we have exceeded our clients’ expectations. We are devoted to exemplifying strength, service and stability.

Company Description

First Integrity Title has been privately owned and operated for over 25 years and has consistently grown its market share to become one of the top-tier national title companies with hundreds of employees.\r\n\r\nWe believe first and foremost, in focusing on the needs and aspirations of our clients. This client first focus permeates in everything we do, from our service levels, product quality, pricing and insuring your transaction.\r\n\r\nOur primary goal is to deliver exceptional customer service from start to finish so at the closing table we have exceeded our clients’ expectations. We are devoted to exemplifying strength, service and stability.