Assoc Patient Care Coordinator

Job Description

Job Description

Job Title: Radiology Call Center Representative
Allmed Benefits: Vision Insurance, Dental Insurance, Health Insurance and 401(k)
Pay Rate: $19/hr (Paid Weekly)
Contract to Hire: 04/01/2026 to 07/01/2026
Location: Optum – 100 South Bedford Road, Mount Kisco, NY 10549
Schedule: Monday – Friday, 9:00 AM – 6:00 PM

Position Overview:
The Radiology Call Center Representative plays a critical role in supporting patient care by coordinating and scheduling radiology exams. This position operates within a high-volume contact center environment, ensuring timely and accurate appointment scheduling while maintaining excellent customer service and compliance with healthcare regulations.

Team Environment:
This role is part of a Radiology Contact Center team, working alongside inbound schedulers and additional call center staff responsible for managing incoming patient calls. The team operates in a collaborative, fast-paced environment focused on delivering efficient and patient-centered service.

Key Responsibilities:

• Handle a high volume of inbound calls (approximately 65–75+ calls daily)

• Schedule radiology appointments and procedures accurately and efficiently

• Maintain continuity of care by managing scheduling and tracking systems across work queues

• Collect and verify accurate patient information, including demographics and insurance details

• Provide clear and professional communication to ensure patient understanding of procedures and appointments

• Work effectively in a fast-paced, high-volume call center environment

• Adhere to all administrative policies and procedures to support quality patient care

• Maintain strict confidentiality in compliance with HIPAA and OSHA regulations

• Stay current on medical and organizational requirements relevant to the role

• Attend all required company and departmental trainings

Qualifications:

Required:

• High School Diploma or equivalent

• Prior experience in a healthcare setting

• Strong communication and customer service skills

• Ability to manage multiple tasks and systems simultaneously

• Comfortable working in a high-volume call center environment

Preferred:

• Previous inbound call center or scheduling experience

• Experience using Epic or similar electronic medical record (EMR) systems

Additional Information:

• No professional license or certification required

• Business casual dress code

Interview Process:

• First round: Virtual interview via Microsoft Teams

• Second round: In-person interview