Job Description
Job Description
Join the Kevin Kirwan Agency as a passionate and committed Customer Service Representative. We're looking for someone with outstanding communication abilities and a deep dedication to client satisfaction. In this role, you'll support customers by addressing inquiries, resolving concerns, and delivering a consistently positive experience through professional phone interactions.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Health Insurance
Dental Insurance
Vision Insurance
Responsibilities
- Process customer policy change requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls.
- Schedule appointments for the agency owner if need be.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Requirements
- Must Obtain Property/Casualty License
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Great customer service skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
- Performing outbound calls and emails