Job Description
Job Description
We are looking for a skilled and bilingual Medical Receptionist to join our dedicated cardiology team in Connecticut. In this long-term contract position, you will play a vital role in ensuring exceptional patient care by managing front-office operations, facilitating communication, and supporting administrative tasks. This opportunity is ideal for someone who pays close attention to detail, thrives in a fast-paced medical environment, and enjoys interacting with a diverse patient community.
Responsibilities:
• Greet and assist patients during check-in and check-out, ensuring accurate collection of co-pays and verification of insurance details.
• Schedule patient appointments and follow-ups while coordinating referrals and pre-authorizations with other healthcare providers.
• Communicate effectively in English and a second language, such as Spanish, to address patient inquiries and provide translations when necessary.
• Maintain patient charts and documentation in compliance with office and regulatory standards.
• Answer and route phone calls, messages, and requests promptly and accurately.
• Support office operations through filing, scanning, and performing general administrative tasks.
• Ensure patients understand instructions for medical procedures, tests, and follow-up visits.
• Uphold confidentiality and privacy standards in accordance with practice guidelines.
• Collaborate with clinicians and staff to promote a smooth workflow and enhance patient satisfaction.
• High school diploma or equivalent; additional training in healthcare or customer service is advantageous.
• Proven experience in a medical office setting, preferably within cardiology or a related specialty.
• Bilingual proficiency in English and a second language, such as Spanish, with strong verbal and written communication skills.
• Familiarity with electronic medical records systems and basic office software.
• Outstanding customer service skills and the ability to build rapport with patients.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks efficiently in a dynamic environment.
• Knowledge of medical terminology, especially related to cardiology, and experience with insurance verification is preferred.