Job Description
Job DescriptionSalary:
Position Summary
The SLS (Supportive Living Services) Case Manager ensures the delivery of high-quality, individualized care to adults with developmental disabilities by supervising direct service staff, coordinating with community partners, and supporting clients in achieving independence. This role demands strong communication, case management skills, and flexibility to respond to changing client needs and service locations.
Essential Duties & Responsibilities
- Manage a caseload of up to 8 clients, ensuring quality service delivery and individual progress.
- Conduct home visits weekly, bi-weekly, or monthly based on client needs.
- Maintain accurate, current records and documentation, including quarterly reports.
- Monitor client behavior and assess needs using knowledge in psychology and social services.
- Provide transportation to appointments, shopping, and social activities as needed.
- Maintain prompt communication with clients, families, DSPs, and community agencies.
- Participate in interdisciplinary team (IDT) meetings and contribute to service planning.
- Support independent contractors in crisis situations to maintain service stability.
- Process referrals, intakes, assessments, and assist with coordinating client transitions or relocations.
- Represent the agency positively to funding sources, medical professionals, judicial systems, and community agencies.
- Collaborate with legal, regulatory, and certification entities to ensure program compliance.
- Participate in on-call rotation, respond to calls, and rotate through administrative duties (e.g., answering phones, filing).
- Attend internal meetings with Program Managers or Directors and participate in agency activities or events as assigned.
- Follow all company policies, procedures, and Title 17 regulations.
- Perform other duties as assigned.
Qualifications
- Bachelors degree in Human Services or related field required.
- Minimum of 2 years of relevant experience in developmental disabilities or case management.
- Valid driver's license, reliable vehicle, insurance, and current registration, and ability to pass an MVR.
- Ability to pass background check, drug screening, and fingerprint clearance.
- Flexibility to adapt to changing work schedules and multiple client locations.
- Computer proficiency in Microsoft Office (Word, Excel).
- Strong written communication and documentation skills.
- Familiarity with Title 17 and experience managing client crises preferred.
- Ability to maintain confidentiality and manage sensitive information.
Physical & Work Environment Requirements
- Ability to lift up to 50 lbs.
- Frequent walking and mobility required throughout client homes and the community.
- Ability to support clients with housekeeping tasks, meal prep, and transport.
- Visual and auditory ability to read, write, and communicate clearly in person and by phone.
- Work may involve exposure to emotionally challenging situations and unpredictable behaviors.
Core Competencies
- Problem-solving and crisis management skills.
- Sound decision-making and independent judgment.
- Effective time management and prioritization.
- Clear and professional communication with diverse stakeholders.
- Technical proficiency in documentation and office equipment use.
- Goal-setting and progress tracking.