General Liability and Auto Claims Adjuster

Job Description

Job Title: General Liability and Auto Claims Adjuster

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Compensation: $35-$40 per hour

Location: In-office, Greenwood Village, CO 80111

Summary

This position is responsible for managing moderate to complex commercial general liability injury and auto claims. The adjuster ensures all claims are handled in accordance with client, carrier, and internal guidelines, statutory regulations, and industry best practices.

Key responsibilities include conducting investigations, setting reserves, managing claims throughout their lifecycle, and resolving or litigating claims in a timely and cost-effective manner. The role requires minimal supervision and a strong ability to assess loss nature, coverage, and claim scope.

Responsibilities

• Investigate and evaluate general liability and auto claims.
• Set and maintain appropriate reserves.
• Handle claims through resolution or litigation.
• Draft professional written communications including caption reports, reservation of rights letters, and disclaimers.
• Negotiate settlements for complex injury and claims-made cases.
• Manage litigation and participate in mediations, arbitrations, and appeal hearings.
• Serve as a claims client manager for designated accounts.
• Communicate effectively with vendors, defense counsel, clients, claimants, and insurers.
• Travel as needed for hearings, mediations, client reviews, and trial monitoring.
• Maintain data integrity within the agency management system.
• Perform other duties as assigned.
  
  

Qualifications

• Bachelor's degree or higher.
• Minimum of 5 years of experience in general liability claims handling.
• Experience in professional lines is a plus.
• Claims leadership experience or industry designations preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaboratively.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), Teams, and Zoom.

Desired Skills and Experience

General Liability Claims
Claims Investigation
Litigation Management
Commercial Auto Claims
Claims Negotiation
Insurance Coverage Analysis
Claims Resolution
Risk Assessment
Client Relationship Management
Mediation & Arbitration
Claims Reporting
Workers' Compensation (if applicable)
Claims Reserving
Legal Compliance
Microsoft Office Suite
Claims Management Systems (CMS)
Written Communication
Time Management
Problem Solving
Customer Service in Insurance

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.