Job Description
Job Description
Summary:
Provide direction for product quality through significant knowledge of custom compounding industry trends and developments, and plans, directs, and coordinates the activities of the Quality staff in accordance with quality, customer and environmental, health and safety standards.
Essential Duties and Responsibilities include but are not limited to:
- Comply with all environmental, health, safety, and quality standards.
- Lead the response to customer quality claims by conducting root cause analysis (RCA), preparing corrective action reports, and negotiating with customers to achieve resolution.
- Initiate or suggest ideas and support continuous improvement efforts in all areas of organization including quality and environmental, health and safety.
- Promote quality achievement and performance improvement throughout the organization.
- Lead establishment of QA/QC compliance objectives and ensure that targets are achieved.
- Manage the resolution of complex quality issues, including identification of the root cause and development and implementation of corrective action.
- Maintain customer quality satisfaction through the implementation and use of programs to control raw materials, in-process materials, production process, environmental conditions, and finished products.
- Apply QA/QC systems, procedures, and practices to document all activities and maintain manufacturing recordkeeping.
- Assess suppliers' and own company's product specifications and customer requirements.
- Manage activities of personnel in quality functions including the testing and other quality related functions.
- Participate in the development of specifications for equipment, products, or substitute materials.
- Work with purchasing staff to establish quality requirements from external suppliers.
- Ensure compliance with national and international standards and legislation.
- Work with Technical Manager to set up quality procedures.
- Set up and maintain department control and documentation.
- Identify relevant quality related training needs.
- Collect and analyze performance data and charts against defined parameters.
- Ensure tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated, if necessary.
- Write technical reports.
- Monitor performance through gathering relevant data and producing reports.
- Conduct meetings with customers to resolve quality issues and to discuss new items, visit as needed.
- Management Representative (MR) for ISO system maintenance and certifications.
- Promote and maintain team effectiveness and morale as demonstrated by positive actions, guidance, leadership, and judgment.
- Maintains the performance of measuring equipment, including quality-related functions, and with equipment suppliers.
- Other duties as assigned.
Qualifications:
- Bachelor of Science in Chemistry, Engineering, Quality or Management and/or Specialized training equivalent to a four-year degree.
- Minimum 5 years of QA/QC experience in plastics, rubber, or a related field preferred.
- Knowledge of auditing and quality systems.
- Extensive experience with root cause corrective action.
- Excellent analytical and problem skills.
- Detailed understanding of all plant operations and functions.
- Strong computer skills.
- Ability to travel as needed.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:
- Frequently required to sit, talk, or hear.
- Frequently required to walk or stand.
- Occasionally required to balance or stoop.
- Frequently required to use hands to finger, handle or feel objects, tools or controls.
- Occasionally required to lift and/or move up to 55 pounds.
Specific vision abilities required by this job include close vision including concentrated vision for long periods of time, distance vision, peripheral vision, color vision, and the ability to adjust focus.
Work environment:
- Exposure to changes in temperature, dust, fumes, and chemicals.
- Exposure to moderately loud noise while in the plant.
- Exposure to low noise levels while in the lab.
- Personal protective equipment required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
As an Equal Opportunity Employer, we are committed to a diverse workforce.