Job Description
Job Description
Customer Service Representative
Pay: $20.00-$22.00 per hour, depending on experience
Location: Omaha, NE
Job Type: Full-Time
Schedule: Monday, Tuesday, Thursday, Friday, 10:00 am to 6:00 pm, and Saturday, 9:00 am to 5:00 pm
Join a Growing Plumbing Company That Values Great Customer Experiences
American Rooter Plumbing is a family-owned, full-service plumbing company serving the Omaha area with over 20 years of experience. We're committed to providing honest, high-quality service while educating our customers and helping them make confident, informed decisions about their plumbing needs. Known as "SWEET" plumbers, we focus on self-improvement, delivering wow experiences, educating clients, encouraging one another, and positively impacting the lives of the customers and communities we serve.
We're looking for a dependable Customer Service Representative to be the first point of contact for our customers. This role is critical to our daily operations and customer satisfaction. If you're organized, professional on the phone, and take pride in helping people, this is a great opportunity to join a growing team where your work is noticed and appreciated.
Why You'll Like Working Here
- Stable, year-round position with a growing local company
- Supportive, professional office environment
- Clear expectations and hands-on training
- Opportunity to build long-term skills in customer service and office operations
- Your role directly impacts customer satisfaction and company success
About the Role
As our Customer Service Representative, you'll support customers from their first call through service completion while helping keep the office running smoothly. You'll work closely with the owner and service team to ensure calls are handled professionally, schedules stay organized, and customers feel taken care of.
What You'll Do
Customer Service & Phones
- Answer incoming calls promptly and professionally
- Assist customers with scheduling service appointments
- Communicate clearly with customers regarding service times and updates
- Follow up with customers as needed to ensure a positive experience
Office & Administrative Support
- Perform data entry, documentation, and filing
- Help track customer information, service requests, and follow-ups
- Support daily office operations and maintain organization
- Assist with basic reporting or tracking as needed
Team Support
- Coordinate with technicians and office staff to keep schedules on track
- Prioritize customer needs while balancing multiple tasks
- Maintain a calm, professional demeanor in a fast-paced environment
What We're Looking For
- Strong customer service and communication skills
- Professional and confident phone presence
- Organized with strong attention to detail
- Reliable, punctual, and dependable
- Comfortable working independently and managing multiple priorities
- Basic computer skills
- Prior customer service or office experience preferred but not required
If you enjoy helping people, staying organized, and being a key part of a small but growing team, we'd love to hear from you.