Patient Access Representative I

Job Description

Job Description

Black River Health is seeking a highly motivated individual to fill the full-time position of Patient Access Representative. The Patient Access Representative is responsible for helping patients gain access to care in our organization. The representative receives incoming telephone calls, assists customers, and guests in a prompt, courteous, and professional manner, and accurately records data. This position is:

• Full-time, 80-hour per pay period, various days and hours (Mon-Sun) with rotating weekends and holidays, benefited

Essential Duties:

• Registers all patients according to the organization’s policy, explains financial requirements to the patients or responsible parties, and collects copays and deductibles as required. Validate that information is accurate.
• Utilizes communication and office equipment efficiently and appropriately. Promptly and professionally answers telephone calls. Routes the calls appropriately, offering voice mail, paging, or redirection of calls as needed. Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.
• Prepares and maintains pertinent records, reports, statistics, files, and other documents as required for department operations.

Educational Qualifications:

• High School Diploma or General Education Degree (GED) required
• One-year related training or experience
• Certification in Patient Access by NAHAM or HFMA preferred
• Proficiently uses computers, phones, and various types of office equipment
• Excellent oral and written communication skills

Make Black River Health your home, we make transitions seamless. You will also appreciate excellent benefits, a positive and pleasant healthcare environment that values teamwork, and a passionate focus on patient care. Now is your chance to join this new and exciting opening at Black River Health.

"Black River Health, Inc. is an equal employment opportunity employer functioning under an Affirmative Action Plan."