Healthcare Customer Care Representative

Job Description

Job Description

A-Line Staffing is now hiring a Healthcare Customer Care Representative to work on site in the , Lee's Summit, MO. If you're interested, please call or text Alexis at (586) 422-1748 or email awordlaw-conley@alinestaffing.com

Healthcare Customer Care Representative Responsibilities:

• you will be assisting members with their pharmacy benefit plans via incoming phone calls.
• You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.
• You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving.
• Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.

Healthcare Customer Care Representative Compensation:

• Monday – Friday, 8:00 AM to 4:30 PM (no nights or weekends)
• Pay Rate: 19.00per hour
• Start date 11/14
• Benefits: Available after 90 days (health insurance, PTO); 401(k) with company match available after 1 year of service

Healthcare Customer Care Representative Requirements:

• 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications
• Associates degree or equivalent experience
• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine
• concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal and communication skills
  6+ months of healthcare experience

If you think this Healthcare Customer Care Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

For more information, please contact.

Alexis

Staffing Manager

(586) 422-1748 Direct or text