Customer Service & Client Relations Coordinator
Job Description
Job Description
This is a highly important role within our organization. The right person will be organized, personable, adaptable, and genuinely enjoy helping people. Because we are a small team, every team member has a meaningful impact on our success and company culture.
What You'll Do
Responsibilities include, but are not limited to:
- Answer incoming telephone calls and respond to customer inquiries
- Build and maintain strong relationships with customers
- Assist customers with service requests and scheduling needs
- Provide information regarding the Deaf and Hard of Hearing community and ADA-related service requirements
- Enter customer requests and scheduling details into our software platforms
- Maintain accurate customer and request records in internal databases
- Support recruiting efforts by entering request data for candidate sourcing in new geographic areas
- Obtain signed contracts and confirmations from customers
- Track and document customer communications and scheduling updates
- Coordinate internally with scheduling, recruiting, and leadership teams
- Help identify opportunities to strengthen customer retention and generate repeat business
- Provide a high level of professionalism, responsiveness, and follow-through
What We're Looking For
The ideal candidate is:
- Friendly, confident, and personable
- Organized and detail-oriented
- Comfortable speaking with customers on the phone throughout the day
- Able to manage multiple tasks and priorities in a fast-paced environment
- Flexible and willing to jump in where needed
- Self-motivated and dependable
- Strong in both written and verbal communication
- Skilled at building rapport and maintaining positive customer relationships
- Comfortable learning and using software systems and databases
- Professional while still warm and approachable
Because this role is heavily relationship-focused, we are especially looking for someone with natural people skills, charisma, and a customer-first mindset. Sales or client relationship experience is a strong plus, even though this is not a traditional sales position.
Preferred Qualifications
- Experience in customer service, client relations, scheduling, or administrative support
- Experience working in a small business environment
- Awareness of the Deaf and Hard of Hearing community
- Knowledge of American Sign Language (ASL) is a plus, but not required
- Familiarity with ADA-related communication accommodations is a plus
Why Join Us?
- Be part of a small, supportive team where your work truly matters
- Opportunity to help shape and grow a customer service department from the ground up
- Meaningful work supporting communication access nationwide
- Collaborative and flexible work environment
- Opportunity for long-term growth as the company continues to expand
Company DescriptionWe are a small but growing nationwide company providing services to the Deaf and Hard of Hearing community across the United States. Our team is close-knit, collaborative, flexible, and mission-driven. We are looking for the first dedicated Customer Service & Client Relations Coordinator to help us strengthen customer relationships, improve communication, and support our continued growth.
Company Description
We are a small but growing nationwide company providing services to the Deaf and Hard of Hearing community across the United States. Our team is close-knit, collaborative, flexible, and mission-driven. We are looking for the first dedicated Customer Service & Client Relations Coordinator to help us strengthen customer relationships, improve communication, and support our continued growth.