Job Description
Job DescriptionDescription:
Hi5 Orthodontics is seeking a skilled and passionate Orthodontic team. With a strong reputation for exceptional patient care and cutting-edge treatment options, this is an incredible opportunity to grow your career in a thriving, patient-centered practice. Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve.
Website: Orthodontist in Spokane, WA - Hi 5 Orthodontics - Braces Near me
Why Join Us? (Add practice details, example below.)
•Established office of over a decade
•State-of-the-Art Facility-Advanced technology
Responsibilities:
- Discuss financial options with patients, including orthodontic treatment costs, payment plans, insurance coverage, and financing solutions
- Insurance Verification & Claims: Verify dental insurance benefits, accurately submit insurance claims, track claim status, and follow up on outstanding or denied claims
- Patient Billing & Collections: Manage patient billing processes, apply payments, monitor account balances, and communicate with patients to resolve billing concerns and collect outstanding balances
- Customer Service: Provide clear, compassionate financial guidance to patients and families, helping them understand their treatment costs and financial responsibilities
- Documentation & Record Keeping: Maintain up-to-date and accurate financial records, agreements, and insurance documentation within the practice management software
Experience:
- Previous experience in dental or healthcare financial coordination, billing, or insurance (2+ years preferred)
- Strong knowledge of dental insurance policies, ADA codes, and claims submission processes
- Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental)
- Excellent communication skills with the ability to explain financial concepts clearly and empathetically
- Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously
- Capable of working independently and as part of a collaborative team in a fast-paced environment
- Understanding of HIPAA regulations, ethical billing practices, and patient confidentiality standards
- Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined
Comprehensive Benefits Package:
•Medical, Dental, Vision, and 401(k)
•Paid holidays
•Paid time off
Join our team and be part of a practice dedicated to excellence in SPECIALTY care. If you're ready to take your career to the next level, apply today!
Requirements:
- Working knowledge of dental terminology and practices.
- Basic accounting understanding with regard to interpreting the practice’s aging reports.
- Must be comfortable in a fast paced, quickly changing environment.
- Ability to uphold financial policies while approaching patients in a friendly and supportive manner.
- Strong organization, interpersonal and communication skills are essential.
- Comfortable interacting with the general public.
- As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
Education and Experience:
- High School Diploma or equivalent
- Minimum one to three (1-3) years of relevant experience, preferably in a dental office.
Physical Requirements:
- Ability to sit, stand and walk for extended periods of time.
- Ability to lift up to 25 pounds.
- Excellent speaking and listening skills, requiring the perception of speech.
- Must have high finger dexterity to perform duties involving work on the computer.
- Equipment Used:
- General office equipment (e.g. computer).