Job Description
Job Description
At NELC we know that employees are looking for opportunities for advancement, flexible schedules, competitive wages, and a company culture that embraces you as a person, not just an employee. Come join our team regardless of your work history or level of experience! The sky is the limit with how far you can go!
New England Life Care (NELC) is one of the fastest growing home infusion therapy services companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.
New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, you may be the person we are looking for!
New England Life Care currently has an opening for an Operations Coordinator based out of our Woburn, Massachusetts branch. This is a full-time, 40 hour per week position, and the normal schedule is Monday - Friday from 7:30am until 4:00pm. Once fully trained, this person will be incorporated into the weekend and holiday rotations, as well as the on-call schedule. Any weekend and on-call shifts will be paid a shift differential.
Benefits:
- Health Insurance
- Dental insurance
- Vision insurance
- Generous employer-matched 403b savings program
- Company paid: Life insurance, Short- and long-term disability insurance
- Paid time off
- And much more!
Primary Responsibilities:
- Collaboratively works with pharmacy and nursing to ensure timely delivery of medications and supplies to patients.
- Communicates expected time of satellite office deliveries to satellite office staff in a timely manner.
- Participates in scheduled patient rounds requesting and communicating appropriate information as needed.
- Keeps pharmacy / nursing / delivery staff informed of any new delivery requirements including time restrictions.
- Initiates purchase orders for supplies and Enteral formula, places orders and has the ability to enter electronic purchase orders in MIS.
- Oversees receipt of all products into the warehouse, verifying packing slips to the corresponding shipment. and reports any discrepancies to the Materials Manager.
- Appropriately orders and stocks all supplies necessary to package and ship patient orders, this includes all shipping of IV and enteral.
- Ensures rotation of enteral products upon receipt of new product.
- Properly packages patient medication / supply orders to ensure integrity of product during shipment, to include proper labeling of bags and boxes to be delivered by NELC drivers.
- Picks / packs enteral orders, putting them aside in warehouse to be double checked and loaded into vans or shipped via alternate means.
- Assists drivers in the coordination of delivery routes and reviews compound/delivery schedule against completed orders on a daily basis to ensure no schedule deliveries are missed. Communicates any delivery time commitments to drivers.
- Accurately packages, labels, ships and tracks patient orders using U.P.S., U.S.P.S. and courier service when necessary. Demonstrates ability to track packages through the UPS interface.
Educational / Professional Requirements:
- High School diploma or equivalent required.
- Previous experience in the customer service field preferred.
- Previous experience in healthcare field preferred.
Regulatory Requirements:
- Valid Driver license in state of employment required.
- Excellent driving record required.
- Knowledge of HIPAA Privacy and Security regulations preferred.
Skills:
- Excellent customer service skills required.
- Proficiency in the English language required.
- Excellent organizational skills required.
- Knowledge / experience with microcomputer systems such as Microsoft Office (Word, Excel, Outlook) required.
- Dependability in attendance and job performance required.
"It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment."
An employer who violates this law shall be subject to criminal penalties and civil liability.''
EOE
Monday - Friday from 7:30am until 4:00pm. Once fully trained, this person will be incorporated into the weekend and holiday rotations, as well as the on-call schedule.