Police Communications and Records Supervisor/Lead
Job Description
Job Description
Police Communications and Records Supervisor/Lead
Job ID: 295369
Location: Georgia College & State Univ
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.
As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.
Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.
The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.
Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom<https://www.usg.edu/policymanual/section6/C2653> policy and its Ethics Code of Conduct<https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_condu…;. For more information, visit us online at gcsu.edu.
Job Summary
The Police Communications and Records Supervisor reports to the Captain of Administrative and Support Services. This position is responsible for the direct oversight and supervision of the Communications Center within the Department of Public Safety, including the personnel, processes, and services within. As a first line supervisor, this position will direct and manage the work of all full-time and part-time communications officers, and is directly responsible for maintaining the Georgia College Department of Public Safety Communications Center's compliance, as required by the State of Georgia. As such, this position shall serve as the primary Terminal Agency Coordinator in accordance with GCIC regulation. This is a position with responsibility for the efficient operation of a law enforcement communications and records division, including the management and planning of organizational and technical changes that impact the divisions. Work is performed with significant independence. This position is a member of the management team.
Responsibilities
Records Management - 25
This position will be responsible for document and records management. Such function shall include Clery Act compliance records, classifications for UCR/NIBRS, and open records requests.
Specific duties include, but are not limited to: ' Serving as the Primary Terminal Agency Coordinator and managing all phases of Criminal Justice Information System Terminal operations
-Prepare tape recordings of radio and telephone communications for court evidence and training
- Validating GCIC records
- Maintains files, records and manuals necessary for proper dispatch operations.
- Assisting with document and records management systems (Power
DMS and ARMS, or equivalent)
Compliance - 10
- Ensuring that the communications and records unit meets the requirements of relevant regulatory agencies, such as the National Crime Information Center, Georgia Crime Information Center, Insurance Service Office, and the Federal Communications Commission
- Maintains accurate records and log books
- Reports statistical information to the Georgia Bureau of Investigation and Federal Bureau of Investigation.
- Oversees/coordinates audits for Communications Center functions.
- Participates in the development, implementations and maintenance of a Dispatch Policy & Procedure manual.
- Serving as the primary (Terminal Agency Coordinator) TAC
Cashier - 5
Responsible for the oversight of revenue generating services, including notary, fingerprint services and background checks. Such responsibility includes the management of sales petty cash, safe keeping of monies collected for services, and being responsible for preparing deposits of collected monies from customers.
Training - 20
The Communications and Records Supervisor shall serve as the primary training officer for staff assigned to the Communications Center. These assignments include those for both Communications Officers and sworn police personnel. This training shall include field training upon initial hire, remedial training as needed, and updates in response to the implementation of best practices. This position trains personnel in functionally acceptable communications principles, practices, methods, techniques and procedures, and advises assigned personnel on unusual, difficult, or complex matters.
Coordinates training, certification, recertification and development of Communications Center personnel; evaluates training needs of new and existing employees, establishes training plans in accordance with Communication Center requirements.
Communication - 10
This position may serve as a primary/secondary communicator for Public Safety operations. Specific duties include, but are not limited to:
- Receiving emergency and non-emergency calls for service
- Dispatching requests for service to units in the field
- Maintaining records of shift activity, including within the computer-aided dispatch system (CAD)
- Responding to requests for information from units in the field
-Operating, inspecting, and maintaining Communications Unit equipment
-Monitoring alarm, surveillance, and security systems as needed
- Providing directions and assistance for responding emergency support units and the public
- Confirming warrants and GCIC/NCIC entries or inquiries
- Broadcasting emergency communications through departmental and institutional notification systems
- Maintains relationship with professional organizations, attends various meetings, serves on committees, attends agency coordination meetings and conducts staff meetings.
- Take a proactive approach to customer service issues
- Communicate effectively in writing, orally and with others to assimilate, under and convey information
- Establish and maintain cooperative working relationships with University officials and other government agencies, department personnel and the general public
Supervision - 25
Serves as a first-line supervisor for Communications Officers at the direction of the Captain of Administrative and Support Services. Specific duties include, but are not limited to:
- Coordinating 24/7 schedules for direct report employees
- Facilitating Communications Officer coverage in the event of training, illness, vacation, or other absence
- Providing guidance on policies and practices
- Facilitating standardized performance among all communications personnel
- Maintain confidentiality regarding sensitive information
- Make process improvement changes to streamline procedures
Interviews candidates for employment and makes recommendations to hire, promote and discipline.
Supervises, directs and evaluates assigned staff, processes employees concerns/problems
Other - 5
Other Duties as Assigned.
Required Qualifications
Educational Requirements
- Must possess a High school diploma or equivalent
Required Experience
- Must have at least four years of dispatch/communications center experience with at least one year in a lead or supervisory capacity preferable in law enforcement.
Must possess, or be able to obtain and maintain certification as a Basic Communications Officer pursuant to the rules of the Georgia Peace Officer Standards and Training Council (said rules may be found at https://www.gapost.org/Rules/16trncom.html).
- Must be a certified GCIC/CJIS operator
- Must be certified as an Agency Terminal Coordinator (TAC)
Preferred Qualifications
Additional Preferred Qualifications
- Preferred completion of either the Georgia Crisis Intervention Team training program or the CIT for Communications Officer program
Preferred Educational Qualifications
- Preferred attainment of a Bachelor's Degree from an accredited college or university
Preferred Experience
- Preferred experience in a higher education environment
Proposed Salary
This position is a pay grade 7. The available salary is $49,729.00 to $51,000.00. Starting salary within this range is based on relevant years of experience. For more information about GCSU compensation practices, click here: https://www.gcsu.edu/pay-grade-structure .
Required Documents to Attach
- Cover Letter
- Resume / CV
- List of References
- Certification Information
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_condu….
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.
Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging.
Other Information
This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
Background Check
- Criminal Background Report
- Motor Vehicle Report
- Credit Check
- Drug Screening
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRA…
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