Job Description
Job Description
Our national company is seeking a highly motivated and experienced Service Dispatcher to join our dynamic team. We provide a variety of contracted services to National Retail Customers through our own Company Technicians and an extensive national Service Affiliate Network. As an ideal candidate, you will have a strong background in service dispatch, customer service, job coordination, and follow-up through completion. Experience in HVACR is a plus but not required.
Key Responsibilities:
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Efficiently manage and dispatch service calls to both company technicians and service affiliates across the country.
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Provide exceptional customer service by addressing inquiries, concerns, and requests in a professional and timely manner.
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Coordinate job assignments, ensuring all relevant information is accurately communicated to technicians and service affiliates.
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Monitor and track job progress, ensuring timely completion and customer satisfaction.
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Maintain accurate records of service calls, job details, and customer information using our dispatch software.
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Build and maintain strong relationships with technicians, service affiliates, and customers to promote a positive and collaborative work environment.
Qualifications:
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Minimum of 2-3 years of experience in service dispatch or a related field.
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Excellent organizational and time-management skills, with the ability to multitask effectively.
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Strong customer service skills, with a commitment to providing prompt and professional assistance.
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Knowledge of HVACR systems is a plus.
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Familiarity with dispatch software or similar systems is preferred.
Compensation and Benefits:
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Competitive salary based on experience and qualifications.
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Opportunities for career growth and advancement within a national company.
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Supportive work environment that values teamwork, collaboration, and professional development.
How to Apply:
If you are an experienced Service Dispatcher with a passion for providing top-notch service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity
Company DescriptionEstablished in 1990, we provide many Services for the Retail and Commercial Industry.
Our Customer is the national headquarters for customers and vendors.
Company Description
Established in 1990, we provide many Services for the Retail and Commercial Industry.\r\nOur Customer is the national headquarters for customers and vendors.