Job Description
Job Description
Job Summary:
The primary role and responsibility of the Customer Service Representative is to promptly and efficiently support our internal and external customers by processing order, service, and return requests primarily for our international customers. The individual in this role professionally promotes our products and educates customers on processing, pricing, and availability. The majority of time in these roles will be spent communicating via phone and email, with heavy focus on shipments communications with external customers.
- Track orders for shipment communicating with customers regarding their status and facilitating paperwork for customs procedures for both ocean and air shipping with freight forwarders
- Answer, respond, and transfer calls professionally and efficiently using a multi-line phone system
- Enforce front desk and visitor sign in procedures
- Data entry of orders, service repairs, and returns
- Advise customers on product pricing and availability including potential delays
- Educate customers on our warranty policies
- Respond to invoice inquiries, redirecting internally as necessary
- Identify, research, and resolve customer issues
- Other duties as assigned including training others on known processes
Required:
- High school diploma or equivalent
- Minimum of 3 years of customer service-related experience
- Computer proficiency with intermediate knowledge of Microsoft Word and Excel
Company DescriptionLabor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.
Thank you!
Company Description
Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.\r\n\r\nThank you!