Assistant Operations Director at Pictona at Holly Hill
Job Description
Job Description
Assistant Operations Director
Pictona at Holly Hill | Daytona Beach Area
Full-Time
Pictona is a premier pickleball destination with 49 courts, a championship stadium, restaurant, pro shop, leagues, tournaments, and special events. We are seeking a hands-on Assistant Operations Director to support daily operations, lead teams, and help deliver an exceptional member and guest experience.
This role works closely with the Operations Director and leadership team and is ideal for a strong operator who thrives in a fast-paced, people-focused environment.
Key Responsibilities
- Support day-to-day operations across the Pictona campus
- Serve as Manager on Duty (MOD) and provide visible leadership
- Help lead, coach, and support staff across multiple departments
- Ensure SOPs, safety standards, and service expectations are followed
- Assist with scheduling, staffing coverage, and training
- Support tournaments, leagues, and special events
- Identify process improvements and help implement operational systems
- Help resolve member, guest, and staff issues professionally and efficiently
Qualifications
- 3+ years of experience in operations, hospitality, recreation, or facilities management
- Proven leadership in a fast-paced, multi-department environment
- Strong organizational, communication, and problem-solving skills
- Comfortable enforcing policies while maintaining a people-first culture
- Flexible schedule including nights, weekends, and events
- Is knowledgeable about pickleball
Why Pictona?
- Be part of a nationally recognized pickleball destination
- Collaborative leadership team with a clear vision for growth
- Opportunity to make a real operational and cultural impact
- Competitive pay and benefits based on experience
To Apply: Submit your resume and a brief cover letter to Angie Gustavson.
Pictona is an equal opportunity employer committed to diversity and inclusion in the workplace.
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