Patient Care Coordinator - National Hearing & Balance

Job Description

Job Description

FRONT OFFICE PROFESSIONAL

A private Audiology practice in the Santa Fe, Los Alamos and Espanola, NM is looking for an energetic and motivated individual to manage the front office and represent our practice with professionals. This is a full time position.

Essential Duties and Responsibilities:

• Handle patient calls and effectively manage schedule
• Contact patients to confirm appointments.
• Track and report daily scheduling metrics.
• Effectively handle telephone inquiries.
• Greet patients immediately upon their arrival and provide excellent customer service. Help with patient testing as needed.
• Maintain patient records in billing/scheduling system and in hard copy.
• Type correspondence for professionals.
• Assist with physician marketing and general marketing efforts
• Provide back-up billing support including verification of benefits
• Will be taught how to clean and do minor repair of hearing aids

Position Qualifications:

• High School Diploma required; Associates degree preferred
• 2 years front office experience
• Must be computer literate in all Microsoft Office programs.
• Must be able to work well independently and be detailed-oriented and organized.
• Must have a reliable car
• Will provide training and tools necessary for any experience level to succeed in this role

The ideal candidate will also possess:

• Excellent people and customer service skills
• Ability to handle heavy phone work and provide top-notch service.
• Strong organizational skills.
• Excellent communication skills.
• Prior medical/healthcare office experience a plus!
• Independent worker who thinks on their feet.

Vacation Benefits

Health Insurance

Pay Range between $18 and $22 an hour depending on experience

Mileage Reimbursement