Job Description
Job Description
Job Title: Customer Service rep
Location: 7300 Chapman Hwy Knoxville Tennessee
Duration: 6 Months
Pay : $19.42/hr
Job Description -
Onsite -- 100%
Hours: 8:00am - 4:30pm Mon. thru Fri.
Parking -- Open parking, no fees to park.
Interviews -- Teams and candidate expected to be on camera.
CET Account Review Specialist – What We’re Looking For
The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance‐focused, analytical mindset, with the ability to own work end‐to‐end in a high‐risk, deadline‐driven environment.
Core Traits & Mindset
- Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios
- Strong sense of ownership, independently driving cases from start to resolution
- Comfortable making decisions while knowing when and how to escalate proactively
- Prioritizes accuracy and quality over speed in all account reviews
- Maintains a strong compliance mindset, even when under pressure
Merchant & Partner Interaction
- Comfortable and confident calling out to merchants to remediate account issues
- Communicates in a pleasant, thoughtful, and confident manner
- Demonstrates professionalism and respect in all merchant interactions
- Able to explain issues clearly, ask the right questions, and move remediation forward
Work Approach & Problem Solving
- Asks clarifying questions first when encountering complex or unclear issues
- Proactively reaches out to the appropriate partner or SME rather than guessing
- Independently researches and applies guidance while collaborating effectively
Documentation & Quality Standards
- Produces high‐quality, audit‐ready documentation that is clear, thorough, and accurate
- Consistently documents actions, decisions, and outcomes in a way that stands on its own
- Understands documentation is critical for compliance, handoffs, and future review
Skills & Technical Readiness
- Comfortable learning new systems with support
- Strong working knowledge of Excel, including tracking, organizing, and notating work
- Proficient in basic computer navigation and data entry
- Able to manage multiple tools while maintaining accuracy
Coachability & Growth
- Open to feedback and quick to apply coaching
- Actively seeks feedback to improve performance and quality
- Demonstrates a growth mindset and accountability for development
Compliance Knowledge
- Prior AML or compliance experience is helpful but not required
- Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure
Red Flags (Not a Fit)
- Avoids outbound calls to merchants
- Rushes work at the expense of accuracy or compliance
- Produces poor or incomplete documentation
- Resists feedback or coaching
- Lacks ownership or accountability
- Displays disrespectful or unprofessional behavior with merchants
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.