Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Specialist
Location: Stanford University

Pay rate: $25/hr onW2
Key Responsibilities:

• Answer, process, page, and direct calls for the University, Medical Center.
• Provide directory information, connect callers, and establish conference calls.
• Page medical staff and respond to medical alerts (e.g., trauma, cardiac arrest, disasters).
• Use automated paging systems and maintain on-call and reference documentation.
• Perform administrative tasks, such as updating databases and generating reports.
• Assist in call center performance improvement initiatives and mentor peers.
• Adhere to console duty protocols and safety standards.

Required Qualifications:

• Minimum Education: High School Diploma or GED.
• Experience: At least 4 years preferred in customer service or telecommunications.
• Proficiency with phone systems and call center platforms.
• Typing speed of 40–50 WPM; familiarity with MAC/DOS systems.
• Clear English communication (written and verbal); tactful and professional demeanor.
• Strong interpersonal skills and ability to function effectively in a team.
• Familiarity with medical terminology and paging systems (preferred).

Work Schedule & Shift Information:

• Training Period:
  Duration: 3–6 weeks
  Schedule: Monday to Friday, 5:00 AM to 5:00 PM
• Post-Training Schedule:
  Fixed shifts between 5:00 AM and 11:30 PM
  Candidates will be pre-informed about their shift schedule.
• Flexibility required for weekends, holidays, and overtime as needed.
• Must be able to remain at console for three or more hours at a time.

Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities