Job Description
Job Description
Insight Global is seeking a highly organized and motivated Customer Service Representative to join our team.
This individual will be responsible for providing exceptional support to customers via phone, email, and web-based systems. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication and multitasking skills, and is eager to learn and adapt to new technologies.
- Deliver outstanding customer service on behalf of the company through various communication channels
- Manage inbound and outbound calls efficiently and professionally
- Schedule appointments using internal systems and mapping tools
- Accurately document customer interactions in our database and provide relevant information to clients
REQUIRED SKILLS AND EXPERIENCE
- High school diploma or equivalent
- 1-3 years of experience in a customer service role, preferably in a fast-paced environment
- Proficient typing and computer skills; familiarity with web-based systems, Microsoft Suite, Google and Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
(Additional education or certifications in customer service or related fields is a plus)