Care Coordination Director

Job Description

Job Description

Job Summary:

The Director is responsible for overseeing the management of all client data, which includes gathering, preparing, updating, and maintaining client paperwork, and ensuring client eligibility for services. This person will work with his/her and other Program staff to assess client needs and develop. Coordinate, monitor, and update all services for the client; and ensure that standard is met for the entire department. The Director is responsible for working with Finance and Accounting on billing consultative services, as well as investigating specific client issues associated with internal documentation and external requirements from organizations such as Medicaid or the PASSE. This person ensures clients receive all necessary services in a planned, coordinated, efficient, and effective manner. Responsible for managing the Caretaker Home Assistance Program (CHAP) and the staff who execute the program. This is a safety-sensitive position.

Supervisory Responsibility: Yes

• Accountable for the workload assigned to the Care Coordinator staff.
• Responsible for the planning, preparation, training, and ongoing development of the Care Coordinators (2), an Activities Coordinator, and the CHAP Coordinator.
• Recommends and implements personnel actions plan for staffing (hiring, performance management, terminations, etc.)

Essential Job functions include:

• Arrange for the provision of Waiver/ADDT services, including the following responsibilities:
  • Schedule and conduct Individual Program Plans and assist in Person-Centered Service Planning meetings to coordinate services in a way that objectives can be met
  • Effectively plan client care in the context of operations to ensure no disruption of services
  • Explain schedule information, client progress, health and safety concerns, etc., to complete plans of care.
  • Compile and maintain all Medicaid, PASSE, and personal enrollments/paperwork during an intake and throughout the client’s time with ERC following DDS, DPSQA, and Medicaid requirements and Elizabeth Richardson Center policies and procedures.
• Develop, compile, and maintain the prior authorizations, PCSPs, scripts, IPPs, behavior support plans, and other service paperwork for clients following DDS, DPSQA, and Medicaid requirements and Elizabeth Richardson Center policies and procedures
• Assist care coordinators by providing directions if there are issues with Medicaid, PASSEs, or other entities.
• Standardize the process so ERC can capture all provided services.
• Ensure all services are documented for billing and work with the billing department to ensure all documentation is submitted timely.
• Assess the needs of the client and assist with the development of plans provided by the PASSE in collaboration with the ERC program.
• Encourage clients to participate and stay informed of progress toward goals and objectives as written in the individual's program plan. (Quarterly Reports)
• Make referrals for other services when appropriate.
• Advocate for clients and ensure we only provide those services we have the capability and capacity to provide within our mission.
• Coordinate and facilitate additional interdisciplinary meetings as needed to address programming issues.
• Responsible for managing the Caretaker Home Assistance Program (CHAP) and the staff who execute the program. This includes ensuring that all contractors are compliant with the terms of their contract and ERC staff is providing the necessary oversight to ensure program success.

Qualifications - Knowledge/Skills/Abilities include:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write detailed reports and correspondence. Demonstrates both verbal and written communication skills.
• Skilled in operating computer systems and programs, i.e., Microsoft Word, Outlook, and Excel, and the ability to prepare documents; interpret and develop spreadsheets.
• Knowledge of policies, procedures, and regulations for ERC, DPSQA, Medicaid, and other affiliated client care procedures and policies required for billing and coordination of care.
• Knowledgeable of adult learning training methods.
• Ability to deliver a variety of training methods.
• Ability to prepare training material and packets, as needed.
• Ability to communicate effectively and timely manner with clients (and guardians), the public, colleagues, and supervisors.
• Ability to read and interpret documents, reports, or manuals.

Work Environment:

The physical work environments may have extreme heat or cold, and loud noise levels. May be required to fill in for the staff that the position supervises.

Physical Demands:

This role requires sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, repetitious computer and phone use, and talking to people, weight minimum, etc.

• frequently required to stand, walk, sit, lift, carry, push, turn, twist, and reach.

Travel: Minimal– Less than 5% travel, generally only between buildings.

Required Education and Experience:

• Minimum level of education required – Bachelor’s degree in the human services field, communications, or related field.
• Experience working with individuals with intellectual disabilities
• Proficiency in Microsoft Office Suite required.

Preferred Education and Experience:

• Preferred experience working with PASSEs
• Preferred experience in nonprofit organizations.

Additional Eligibility Qualifications: Must pass an extensive background check.

• Must comply with drug testing requirements.
• Valid Arkansas driver’s license
• Reliable transportation is required.
• Licensure requirements- Must meet minimum licensure annual training requirements.
  • This role includes licensure requirements for Administrators, Health & Safety, and HIPAA training.
  • CPR/First Aid trained and updated annually

Other Duties: As required to fulfill the ERC mission.

“THIS IS A SAFETY-SENSITIVE JOB FOR PURPOSES OF THE ARKANSAS MEDICAL MARIJUANA AMENDMENT”

AAP/EEO STATEMENT:

The Elizabeth Richardson Center (ERC) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit discrimination based on sex, race, creed, color, religion, age, national origin, marital status, citizenship status, sexual orientation, gender identity, disability, ancestry, family status, medical condition, family care leave, genetic predisposition or status as a covered veteran and other protected characteristic under applicable law.

ERC embraces the concepts of a diverse workforce, and applies this to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

ERC will take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are