Job Description
Job Description
Job Summary
We are seeking a motivated and reliable Customer Service Representative to join our growing team. This role is ideal for someone who enjoys helping customers, solving problems, and wants the opportunity to develop professionally within a supportive work environment. There is strong potential for growth, skill development, and increased responsibility over time.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner
- Provide accurate information about company products and services
- Resolve customer issues, complaints, and concerns efficiently and courteously
- Maintain detailed and accurate customer records
- Follow company policies and procedures while ensuring customer satisfaction
- Communicate effectively with internal departments to resolve customer needs
- Assist with order processing, follow-ups, and general administrative support
- Contribute to improving customer service processes and workflows
Growth & Development Opportunities
- Opportunity to learn new skills and expand responsibilities
- Ongoing training and support to help improve performance
- Potential for advancement based on performance, initiative, and company needs
- Encouragement to share ideas and contribute to process improvements
Qualifications & Skills
- High school diploma or equivalent (college education is a plus)
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Basic computer skills and ability to learn new systems quickly
- Positive attitude, willingness to learn, and strong work ethic
Additional Information
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned, including tasks not specifically listed above, as business needs evolve.
What We Offer
- Competitive pay based on experience
- Supportive team environment
- Opportunities for professional growth and improvement
- Stable position within a growing company
Company DescriptionNativity Pilgrimage is a mission-driven travel company specializing in faith-based pilgrimages that inspire spiritual growth, community, and unforgettable experiences. We are seeking a detail-oriented and enthusiastic Operations Coordinator to join our dedicated team in Houston, TX. If you're passionate about travel, enjoy helping others, and thrive in a collaborative, purpose-filled environment, we’d love to hear from you.
Company Description
Nativity Pilgrimage is a mission-driven travel company specializing in faith-based pilgrimages that inspire spiritual growth, community, and unforgettable experiences. We are seeking a detail-oriented and enthusiastic Operations Coordinator to join our dedicated team in Houston, TX. If you're passionate about travel, enjoy helping others, and thrive in a collaborative, purpose-filled environment, we’d love to hear from you.