Job Description
Job DescriptionSalary: $16-$18
Front Desk Receptionist- MH Clinic
The Front Desk ReceptionistatAgape Health and Wellness Clinicplays a vital role in maintaining an organized and professional environment for clients, visitors, and staff. This position requires a detail-oriented individual who excels in multitasking, compassionate communication, and administrative efficiency while supporting the mission of providing ethical services.
Key Responsibilities
- Greet patients, family members, and visitors; maintain a welcoming, trauma-informed environment
- Check patients in/out; verify appointments and update schedules
- Answer multi-line phone system; triage calls and route to clinicians or on-call staff
- Perform patient registration and intake: collect demographics, insurance, consent forms
- Verify insurance eligibility and benefits; collect co-pays and post payments
- Maintain and update electronic health records (EHR) and scheduling system
- Assist with referrals, prior authorizations, and authorizations tracking
- Ensure confidentiality and HIPAA compliance; handle sensitive behavioral health information
- Maintain waiting area, informational materials, and clinic supplies
- Manage patient communications: appointment reminders, recall, follow-up calls/texts
- Handle patient crises appropriately and escalate to clinical staff as needed
- Basic Vitals when needed- Training provided
- Collect co-pays and post payments
- Coordinate with clinicians, access team, and billing/clinical teams when needed
Qualifications & Skills:
- Strong organizational skillswith attention to detail (an essential trait for Transformation House).
- Experience in a recovery or behavioral health settingpreferred but not required.
- Excellent communication and interpersonal skills, balancing professionalism and warmth.
- Proficiency inGoogle Suite, EHR systems, and general office technology.
- Knowledge of HIPAA regulations and ethical considerations in recovery care.
- Ability to multitask and remain calm infast-paced client-facing environments.
- Ability to work remote while also being in compliance with HIPAA specifications.
Work Environment:
- Dynamic and supportiverecovery-focused setting, requiring patience and adaptability.
- Direct interaction with clients experiencingmental health and SUD challenges.
- Collaboration with clinical staff, leadership, and external agencies.
- Being able to be flexible in an environment that is in a growth mindset.
Benefits:
- Full time staff receive:
- Generous PTO package
- Medical, Dental and Vision Insurance
- Short and Long Term Disability Insurance Options
- 401(k) with up to 4% employer match
- Tuition Reimbursement
- PayActiv