Job Description
Job DescriptionWe're looking for an empathetic, articulate, and highly motivated Customer Service Representative to be the first point of contact for our valued customers. In this role, you'll play a crucial part in ensuring customer satisfaction by providing friendly, efficient, and accurate support. If you have a passion for helping people, excellent communication skills, and enjoy problem-solving, we encourage you to apply!
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries and resolve issues via multiple channels, including phone, email, chat, and/or social media, in a timely and professional manner.
- Problem Solving: Diagnose and resolve customer complaints and questions regarding products, services, billing, or technical issues.
- Information Provision: Provide accurate, complete, and up-to-date information to customers, explaining policies and procedures clearly.
- Record Keeping: Document all customer interactions, transactions, comments, and complaints accurately in our CRM system.
- Collaboration: Work collaboratively with other departments (e.g., sales, technical support, shipping) to ensure customer issues are resolved effectively and efficiently.
- Product Knowledge: Maintain a comprehensive understanding of our products, services, and company policies to assist customers effectively.
- Feedback Collection: Identify and escalate priority issues to the appropriate team members and gather customer feedback to help improve our services.
- Goal Achievement: Strive to meet individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.
Qualifications:
- Education: High School Diploma or equivalent required. Some college or a degree in a related field is a plus.
- Experience: Previous experience (1+ years) in a customer service, call center, or client-facing role is preferred, but motivated individuals with strong communication skills are encouraged to apply.