Job Description
Job Description
Now hiring Customer service representatives to come join a wonderful company in East Hartford CT
Job Duties
- Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
- Assist with password resets.
- Accurately respond to incoming calls received by the call center.
- Accurately document all interactions with consumers.
- Properly forward calls to Call Center Leadership or other CT agencies per procedures.
- Provide clear, complete, accurate and objective information based on full understanding of program requirements.
- Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
- Meet and exceed daily standards for calls answered, customer service, and quality.
Qualifications:
- Must have a High School Diploma, or equivalent and six months minimum experience in call center environment
f you would like to apply for this position email your resume today!
718-307-8513