Emergency Dispatcher

Job Description

Job DescriptionThis job requires commute or relocation to Custer, SD

The Custer County 9-1-1 Communications Center is accepting applications for Full-Time Emergency Dispatcher. Custer County offers an excellent benefit package and is a member of the South Dakota Retirement System.

Starting wage is $22.84 per hour for non-certified, and $23.79

per hour if currently South Dakota Certified/or at the time of obtaining State Certification. Shift Differential pay of $1.00 per hour between hours of 1800-0600.

Applicant must be willing to work any shift, including nights, weekends, and holidays. Position is open until filled.

GENERAL DEFINITION OF WORK:

• Must perform tasks necessary for the operation of a combined communication center service: Fire Departments (urban and rural), County Sheriff's Department, Police Departments, Ambulance services (urban and rural), Life flight and any other agency deemed necessary.
• Receives emergency and non-emergency calls, from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems.
• Calls are completed in accordance with established local procedures as governed by Communications Council and the Federal Communications (FCC) Rules and Regulations.
• Must operate computer terminals for specialized access with various automated data banks in compliance with applicable laws.
• Works in a confined area and remains seated for long periods of time entering data into various computer systems.
• Must be able to work different shifts with possible mandatory overtime, holidays and weekend as needed.
• Assigns appropriate public safety personnel for routine and emergency calls for service.
• Performs other duties as assigned, including notifying supervisor of any concerns.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate effectively and calmly, courteously and clearly, both verbally and in writing, speaking distinctly, and promptly. Communicates with irate, hysterical, aggressive and/or abusive individuals while maintaining composure and attempting to verbally calm them.
• Hears in normal range.
• Ability to simultaneously listen and comprehend both telephone and radio traffic.
• Comprehends and applies County/City ordinances, policies and procedures.
• Ability to document all activity, locations and status in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
• Ability to establish and maintain effective working relationships with other personnel, agencies and the public.

MINIMUM QUALIFICATIONS:

• High School diploma or general education degree (GED) will be the minimum level of education that will be considered.
• Must be 18 years of age and a U.S. citizen.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to learn law enforcement terminology and procedures.
• Must not have any felony convictions and pass a background check.
• Must successfully complete the state mandated 911 Basic Course within one year of hire.
• Ability to possess or be able to obtain a valid SD driver's license.

PHYSICAL REQUIREMENTS:

• Ability to reach and extend hands and arms in all directions as needed to perform job duties.

• Proficiency in typing and data entry requiring fine motor coordination and manual dexterity.

• Ability to grasp, handle, and manipulate objects using fingers and hands.

• Ability to communicate effectively through clear verbal speech.

• Ability to hear and understand sounds within normal conversational ranges.

• Capacity to perform repetitive hand, wrist, and finger movements on a frequent basis, with occasional bending, standing, kneeling, and squatting.

• Ability to perform light physical work, including exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Applications are available on the Custer County website at https://www.custercountysd.com/employment/ or by contacting Amber Maidens, Custer County Human Resource Director, 420 Mt. Rushmore Rd., Custer, SD 57730. Phone 605-673-8134.

Applicants must fill out and submit a 911 Telecommunicator Application. Applications will be accepted until the position is filled. Custer County is an equal opportunity employer.

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