Operations Dispatcher

Job Description

Job DescriptionWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

SCOPE:

Ensure quality Customer service and accountability of items keyed into
computer
system

Position
duties are handling customer’s calls into the branch, communication with all routes, ATM
combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining
Branch reports.

GENERAL INFORMATION:

§ Climate controlled
office environment.

§ Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer and monitoring
vehicle radios.

§ Work scheduled Monday thru
Friday 6:00 AM till 10:00 AM

§ Company Uniform provided

DUTIES:

1. SECURITY OF BRANCH

·
Controlling access to building and grounds

·
Allowing
access under
branch policy

2. Customer
Service:

Handle incoming customer calls concerning:

·
Routing

·
Specials

·
On Demand Service
Request

·
No pick
ups

·
Resolve customer issues

·
Generate ETA to
Ops
Report

3. Communication with all routes:
Maintain Dispatchers Log:

·
Logging
hourly calls into
report log system
including:

·
over the payment
liability

·
route problems/concerns

·
Suspicious
activity

·
Create Holiday
Routes and Maintain
Request
from Customers and National
Accounts.

·
Send
out
safety/ security messages

·
Coordinate any
special services to
routes and make supervisors aware.

·
Coordinate variable account pick-ups and delivers

·
Maintain
Daily ATM
Combos list

·
Assist Messengers with
force balances on ATM’s and any related ATM Issues

3. Perform any other duties or special
projects as deemed necessary
by Management Staff.

2

SKILLS AND QUALIFICATIONS:

• Ability
  to work well individually as well as being a team player with a positive
  attitude.

• Ability
  to identify and
  maintain confidential matters in all aspects of the business

• Courteous and professional communications skills, demonstrate good work ethics in a professional
  manner to fellow employees and customers.

• Follow verbal
  and written instructions.

• Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not
  limited to computer, fax
  and copy machine.

• Data entry skills

• Unrestricted wrist,
  hand and finger dexterity.

• Unrestricted ability
  to bend, squat,
  stoop, stand, walk,
  lift (up to 50 lbs), sit,
  push and pull.

• Accuracy and speed sufficient to meet the company
  policy for debriefing.

• High school graduate or equivalent

  I have read and understand the Essential Functions and working
  conditions of the position
  of Dispatcher, as described above. As with
  any position it is not possible to list all requirements and conditions.

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Company DescriptionWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Company Description

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!