Job Description
Job Description
DSD Customer Service Representative (Long Term Temp)
Location: Lancaster, NY On-Site
Pay: $19.00/hour
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Flexibility required to start as early as 7:00 AM; some Saturdays and holidays may be required
About the Role
We are seeking a reliable and customer-focused DSD Customer Service Representative to support internal and external customers. This temporary opportunity is ideal for someone who enjoys working in a fast-paced environment and providing accurate, high-quality service.
Key Responsibilities
- Respond to customer inquiries regarding order status, products, and programs
- Enter and update customer orders and order changes accurately
- Process customer returns in accordance with established procedures
- Partner with the Credit Department to resolve disputed items
- Follow daily call schedules and document customer interactions
- Promote company-endorsed sales programs and ongoing promotions
- Record and communicate customer complaints and service issues
- Provide feedback to management regarding service concerns or process gaps
- Support route settlements and verify load capacities
- Communicate with Distribution and Sales teams as needed
- Participate in training sessions and team meetings
Qualifications
- Associate’s degree preferred
- Previous customer service or call center/telemarketing experience
- Strong proficiency with Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Strong attention to detail with the ability to multitask
- Comfortable working in a fast-paced environment
- Flexible schedule, including early start times, Saturdays, and some holidays
Why This Opportunity
- Consistent weekday schedule with predictable hours
- Hands-on customer service experience in a collaborative team environment
- Opportunity to gain experience with a well-established organization
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